QA Engineer - Hybrid

Position Type : RegularYour opportunityAt Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together.

As a QA Engineer, you will oversee all testing activities assigned to the team, ensure they are performed in a timely manner with minimal technical debt, while maintaining the highest quality, and support the technology roadmap for the team aligned to leadership and business priorities.

Responsibilities / Job Duties : As a QA Engineer you will be responsible for delivery of quality technology initiatives with the following focus : Utilizes an expertise in quality assurance testing to develop solutions that enhance the business impact of activities such as ensuring the quality of systems, products, and business processes or servicesCoordinates with team members in the designated business area to review and adjust strategies for quality assurance testing practices.

Adjusts testing procedures to ensure all acceptance criteria are thoroughly verifiedCoordinate End-to-End testing across different product and domain teamsParticipate in peer reviews of test plans and test cases to gain insights into best practices and identify areas for improvement.

Guides testing teams in developing comprehensive testing plans tailored to specific business needsAdapts testing methodologies to meet compliance standards and business requirementsAnticipates potential risks and challenges in the testing process and develops strategies to address them effectivelyAssist in developing test plans for system products, business processes, or services to ensure comprehensive coverage of acceptance criteria.

Design test automation scripts for UIs, web services, APIsPartner with development and other team members, and work closely with offshore QA teams to create agile test automation solutions, accelerating Schwab’s SDLC processes and meeting critical business objectives.

Proactively communicates with team members and stakeholders to ensure they are consistently informed about relevant developments and plansMaintain tools used in during test development including source control, test management and release systemsWhat you haveRequired Qualifications : 5+ years in Software Quality Assurance.

Proficiency with using IVR Automation tools like CYARA Velocity and able to build automation scripts independently.Experience with formal test tools like Atlassian Zephyr, HP Quality Center / Microsoft Test Manager, MS Team Foundation Server, Automation tools like Cyara / Hammer and Selenium.

Experience in testing IVR Applications both DMTF and Speech.Familiarity with Selenium or other industry leading tool sets.

Experience converting business user stories and functional system requirements into test cases.Working knowledge of Agile, Iterative development process and methodologies.

Preferred Qualifications : Contact Center testing experience and deep understanding of environments like NICE In Contact Cxone / Genesys Pure Engage cloud or similar.

Experience with Agile software development methodologies and QA responsibilities within an Agile Scrum TeamAbility to work collaboratively in a fast-paced, highly energetic, geographically dispersed environment.

Ability to communicate effectively, write detailed and thorough documentation, troubleshoot and problem solve.Passion for building solutions through automation, driven by innovation and commitment to lifelong learning Experience with financial domains is a plus.

What’s in it for youAt Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry.

Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you both today and in the future : 401(k) with company match and Employee stock purchase planPaid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positionsPaid parental leave and family building benefitsTuition reimbursementHealth, dental, and vision insurance