Retail Cosmetics Counter Manager - Estee Lauder, Serramonte - Full Time

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One.

We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction.

If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from.

Our success will be built on amazing colleagues, working together.

Job Overview

As a Counter Manager in the Macy's Cosmetics Department, you will be responsible for managing all aspects of a cosmetics line, including coaching a team of skilled Beauty Advisors.

You will also engage with customers to learn about their beauty and style choices, enhance your creativity through customer consultation and make-up and product application, and feel satisfied when your skills and passion for beauty help you and your team reach sales targets.

What We Can Offer You

• An inclusive, challenging, and refreshingly fun work environment
• Competitive pay and benefits rooted in principles of equity
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental health counseling and legal / financial advice)
• Resources for continuous learning, career growth, and leadership development
• Paid Time Off
• Fully-Funded education benefits - may include 100% of tuition, books, and fees
• Colleague Resource Groups (CRGs) and give-back / volunteer opportunities

What You Will Do

• Inspire teamwork to reach sales goals and elevate the customer experience
• Create lasting connections with customers who are passionate about cosmetics, beauty, and fragrance
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results
• Develop and implement business driving events to achieve department goals
• Supervise proper presentation, organization, storing, and replenishment of stock
• Sell merchandise through effective customer service techniques and professional selling skills to reach personal productivity goals
• Meet and exceed your own and the company's sales goals
• Work well with vendors to get the best business outcomes
• Manage vendor events and promotions, including scheduling and execution
• Maintain compliance with all hygiene standards

Skills You Will Need

• Leadership : Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement.
• Subject Matter Expertise : Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area.
• Analytical Skills : Capability to utilize metrics and analyze detailed reporting to develop action plans for achieving sales goals.
• Communication : Strong communication skills, both written and verbal, to facilitate open and continuous communication within the team and across functional lines.
• Interpersonal Skills : Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
• Creativity and Strategic Thinking : Ability to think creatively, strategically, and technically to address business challenges and opportunities.
• Detail Orientation : Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met
• Collaboration : Partnership with the Prestige and total Beauty team to drive line sales and deliver the customer experience

Who You Are

• Able to coach and provide feedback to Beauty Advisors to exceed daily goals
• Possess a passion and a business-minded attitude to succeed in a performance-based setting
• Able to resolve customer problems in a constructive and forward-looking way and of managing multiple tasks at once in a fast-paced environment
• Enthusiasm for the beauty industry and the skills to provide outstanding customer care
• Strong organizational skills to manage multiple tasks at once while maintaining superior results
• Flexible and able to use sound judgment in ambiguous situations
• Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality
• 3 to 5 years of relevant work experience

Essential Physical Requirements :

• Prolonged periods (at least two consecutive hours) of standing / walking around the store or department
• Frequent use of computers and handheld electronic equipment
• Reaching, including above eye level, crouching, kneeling, stooping and color vision.
• This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladder.
• Lifting and moving items weighing up to 25 lbs.

About Macy's

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store.

Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team - Apply Today!

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