General Manager

Foster a thriving and positive work environment at our Kansas City, MO hotel by optimizing financial returns, investing in employee growth, ensuring exceptional guest experiences, upholding brand standards, and increasing local awareness of our hotel and brand.

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• Oversee all hotel operations, including front desk, housekeeping, maintenance, and food and beverage departments, to ensure efficient functioning and adherence to Holiday Inn's brand standards.
• Focus on delivering outstanding guest experiences to maintain high levels of guest satisfaction. Promptly and professionally address any guest complaints or concerns.
• Manage the hotel's budget, control costs, and implement revenue-maximizing strategies. Utilize financial reports to make data-driven decisions for improved performance.
• Collaborate with the sales and marketing team to develop and execute strategies for attracting and retaining guests. Participate in local marketing efforts and establish relationships with corporate clients.
• Recruit, train, and supervise hotel staff. Foster a positive and productive work environment through leadership, motivation, and ongoing development opportunities.
• Ensure the hotel meets or exceeds quality standards set by Holiday Inn and regulatory bodies. Maintain compliance with safety and security policies.
• Oversee maintenance and repair activities to ensure a well-maintained and safe environment for guests and employees.
• Work with suppliers and vendors to negotiate contracts and secure the best pricing for hotel supplies and services.
• Engage with the local community and cultivate positive relationships to enhance the hotel's reputation and attract potential business.
• Provide regular reports and updates to the hotel's ownership group or management company. Maintain effective communication with stakeholders regarding the hotel's performance.
• Ensure compliance with all local, state, and federal laws and regulations pertaining to the hospitality industry.

Responsibilities :

• Prepare and execute plans to achieve the hotel’s financial targets in Kansas City, MO, US.
• Set and track performance goals for team members to facilitate their development.
• Cultivate a culture of service excellence and build relationships with guests.
• Proactively recognize and resolve issues by showing initiative.
• Utilize technology to enhance the guest experience.
• Adhere to company policy and promote professionalism in appearance and behavior.
• Possess basic computer skills including Microsoft Word, Excel, and email.
• Demonstrate excellent communication skills in English, both verbal and written.
• Effectively manage multiple tasks in a busy work environment.
• Develop and implement programs to improve team morale and align with brand service standards.
• Create a succession plan to meet future staff requirements.
• Ensure compliance with brand standards and pass all quality audits.
• Utilize distribution channels and technology to drive revenues and maximize market share.
• Oversee salary, disciplinary, and other human-resource-related actions.
• Foster teamwork and quality service through regular communication with all departments and corporate contacts.
• Monitor daily, monthly, and annual cash handling procedures, deposits, and security.
• Encourage team members to meet brand and company educational standards.

Qualifications :

• Must have a minimum of 3 years of experience in hotel management in Kansas City, MO, US.
• Extensive knowledge and experience with the Opera PMS System at the front desk is required.
• Deep passion for the Hospitality Industry is essential.
• Must be adaptable to new environments and able to follow directions effectively.
• Willingness to obtain necessary training certifications is a must.
• Bachelor's degree or higher education in Hotel Management / Business Administration, with at least 5 years of experience in Front Office / Guest Service with management experience.
• Proficient in spoken and written English.

Compensation :

$65,000 - $80,000 yearly

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