Job Description
Job Description
Security Alarm Technician
SafeTouch Security, a recognized company serving the community for more than 30 years, values its employees as the cornerstone of its success.
Join our team and become part of a culture dedicated to excellence and innovation.
Position Overview :
The Alarm Technician will be responsible for installing, configuring, servicing, and maintaining alarm systems for residential and commercial clients.
The Alarm Tech will play a crucial role in ensuring the effective operation and reliability of security alarm systems to provide our customers with peace of mind.
This is a three-tiered position with increasing levels of responsibility and expertise.
Duties and Responsibilities :
- Assist senior technicians in the installation and setup of alarm systems.
- Assist with routing wires, mounting sensors, and installing control panels.
- Conduct basic testing and troubleshooting of alarm systems to ensure proper functionality.
- Assist with system programming and configuration.
- Complete documentation and paperwork related to installation and service activities.
- Learn and follow industry best practices and safety protocols.
- Perform basic system installations and service repairs independently.
- Provide exceptional customer service and address customer inquiries or concerns.
Requirements
- High school diploma or equivalent.
- Basic understanding of low-voltage electrical systems, PCs and networking.
- Strong technical aptitude and willingness to learn.
- Detail-oriented. Excellent problem-solving and troubleshooting skills.
- Ability to work well independently and in a team environment.
- Strong communication and interpersonal skills, with the ability to interact professionally with employees, customers, and vendors.
- Score a minimum of 90% on the technician scorecard within Alarm.com monthly.
- Ability to pass drug screening and background requirements.
- Valid driver's license and insurance-approved driving record. Maintain less than 3 points on fleet driving policy.
Physical Requirements
- Climb ladders, access attics or crawl spaces, kneel, and crawl.
- Perform physical tasks associated with the job.
- Lift up to 50 pounds.
Job Type
- Full-time, non-exempt.
- Monday Friday.
- Overtime required as business needs dictate.
- On-call on a rotational basis.
Compensation and Benefits
- Pay commensurate with experience
- Comprehensive benefits package (Medical, Dental, Vision)
- Monthly incentive opportunities
- Career growth opportunities
- Paid time off and holidays
- Life insurance
SafeTouch Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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