About the Role :
- You will work full-time, on-site at a customer location.
- You will work with a group of customer organizations to deploy, integrate, and operationalize Trellix’s Endpoint Detection and Response capabilities across a broad enterprise.
- You will write technical documentation and briefings.
- You will lead and / or participate in technical exchange meetings.
- You will collaborate with end users as well as inter-agency, intra-agency, and internal Trellix stakeholders.
- You will develop engineering artifacts such as system design diagrams, data flow diagrams, test plans, test reports, etc.
- You will lead or participate in development testing, debugging, pre-deployment testing, and post-deployment testing.
- You will lead or participate in certification and accreditation and / or access and authorization processes.
- You will lead or participate in deployment planning and execution.
- You will analyze technical / integration requirements and develop technical solutions for Customer review and consideration, and once approved, integrate into the customer's infrastructure.
- You will lead or participate in system configuration, tuning, and policy development.
- You will lead or participate in the development of standard operating procedures (SOPs) and playbooks.
- You will monitor and manage system health, status, availability, and functionality.
- You will report on technical problems, operational problems, and end user / customer feedback.
- You will analyze data and provide recommendations for solutions to operational and / or technical problems.
- You will lead or participate in technical troubleshooting efforts and problem resolution, including assessment, hands-on tasks, log reviews, performing triage tools, reviewing product documentation, and communicating with product support and development teams.
We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.
We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
- Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Support for Community Involvement
We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
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