Job Description
Job Description
MJM Innovations, a leading transit technology firm, is seeking a Reservationist to join our growing team. Our Paratransit services provide essential transportation, and
our mission is to improve quality of life with safe, effective, and reliable mobility for all through innovative technology solutions.
Our Reservationists accept trip reservations from eligible passengers, collecting all necessary data required to schedule trips accordingly.
Job Responsibilities :
- Answer passenger calls collecting all necessary trip information for the permissible time period.
- Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it
- effectively.
- Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.
- ADA Paratransit and RideChoice policies and procedures
- Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
- Communicate passenger cancellations in a timely manner to scheduling,dispatch, or vehicle operations personnel.
- Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare / rider type or other
- important field entries.
- Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
- Maintain accurate records and appropriate filing systems.
- Communicate effectively with operations staff regarding scheduling or passenger issues.
- Ability to handle multiple tasks accurately and effectively.
- Excellent customer service.
- Professional demeanor and appearance.
- Reliable in attendance.
- Use of paratransit software system to perform job-related tasks, including but not limited to
- Accessing a customer’s eligibility information
- Verifying and updating a customer’s address, phone number, email address and city of
- residence
- Scheduling one-way trips, round trips, multi-legged trips and subscription trips Determining whether / not a trip meets customer’s eligibility conditions
- Determining whether a trip is within the ADA service area
- Changing or cancelling a trip
- Assigning a trip to an appropriate route or vehicle
- Team player and helpful to staff, management, and peers.
- Talent Requirements :
- High School diploma or equivalent.
- Able to work in a fast-paced environment.
Telecommunications Customer Service Representative - HIRING ASAP
Customer Service Representative. This company specializes in areas of customer renewal, customer retention, and customer acquisition. For this position, our client has found that candidates who have worked in retail, restaurant, hospitality or customer service industries excel as they have the peopl...
Customer Service Representative - WFH (Receive $300 bonus for 5 days of training)
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Bilingual (French) Customer Service Representative
We are seeking a Bilingual (French) Customer Service Representative to join our team. You will assist customers with inquiries related to accounts payable, providing exceptional service through phone calls, chats, and emails. Provide high-quality service by effectively understanding and addressing c...
Customer Service Representative
Our customer service representatives’ main job is to provide a pleasant shopping experience to customers by maintaining a safe, clean store at all times. Everything we do, we do as a team! Qualifications : 6 months customer service experience preferred 1 year retail experience preferred Skills...
Motor Vehicle Customer Service Representative
Successful Motor Vehicle Customer Service Representatives are the primary point-of-contact with our customers. Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred. As such, they are accountable for delivering superior customer...
Customer Service Representative - Intuit (Remote)
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Customer Service Representative (Spanish)
Often the first point of contact for customers, the Producer Service Center Representative is responsible for addressing escalated customer service concerns, inquiries, and activities. Customer Service Representative (Spanish Required). As a Producer Service Center Representative, he/she is responsi...
Customer Service Representative - TurboTax
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Customer Service Representative
Customer Service Representatives are responsible for assisting all customer segments including retail, contractor, fabricator and wholesale. As a customer service representative you will act as the liaison between Bedrosians and our customer. Please note: in some of our smaller locations, there may ...
Customer Service Representative - Work From Home Arizona
One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone. Exciting opportunity to be a part of our Specialty Mail Order Pharmacy! As a Pharmacy Service Representative, you will provide telephone support to patients receiving life su...