Ada Village General Store Assistant Manager
The AVGS
Job Description
Management - Full-time
Ada General Store Assistant Manager
The opportunity will provide the right candidate with flexibility and freedom to be creative and flexible with the ever-changing dynamic of a growing city and commercial landscape.
Assist the manager with product offerings and develop and create a unique culture amongst staff.
Qualifications
Related retail and food service field / work experience preferred.
Food service certified in the state of Michigan preferred.
Ability to manage a staff of employees and create a culture of enthusiasm and ownership for the services and goods the store provides to the community
A minimum of 2 years experience in customer service and program implementation preferred. Customer service skills to handle challenging situations.
Strong communication, leadership, and organizational skills.
Must be able to work evenings, weekends, and holidays.
Ability to handle multiple tasks and functions while maintaining a low personal stress level.
- Physical requirements : ability to stand 95% of shift. Bend, stoop, crouch, climb, stand, sit and turn / pivot; lift / lower, push, pull, and carry up to 40 pounds;
- perform office tasks using simple hand grasping, fine hand manipulation, and reach associated with assigned tasks such as paperwork, typing, and / or word processing, filing, calculating, and use of telephone;
see, hear, and speak with sufficient capability to perform assigned tasks and maintain proper job safety conditions.
Duties and Responsibilities
Manage the store CSR (Customer Service Rep) to ensure customers are being helped in an efficiently and with quality service.
Sales and Inventory Tracking
Assist in employee recruiting, training and development
Assist in managing net revenue by keeping waste minimized
Inspire and encourage employees to ensure high level of morale
Assist customers and troubleshoot customer service issues when necessary
Schedule
On call
Stocking and ordering
Merchandizing
Assist and maintain policy and procedures manual
Adapt to ever changing Retail environment.
Resolve any customer issues through effective customer service skills. Enforce store rules and guidelines, taking appropriate action where indicated, and report any problems to the supervisor.
Primary responder in emergency situations. Use of incident reports appropriately.
Promote and adhere to all Standard Operating Procedures (SOPs).
Maintain a neat and professional personal appearance
Other duties as assigned.