About the Salesforce Certified Education Cloud Consultant Exam
The Salesforce Education Cloud Consultant credential is designed for consultants who have experience implementing Salesforce Education Cloud solutions in a customer-facing role.
- Content : 60 scored, multiple-choice / multiple-select questions and up to 5 non-scored questions
- Time allotted to complete the exam : 105 minutes
- Passing score : 67% (41 out of 60 questions)
- Registration fee : USD 200, plus applicable taxes as required per local law
- Retake fee : USD 100, plus applicable taxes as required per local law
Domain Expertise : 18% (11 Questions)
Determine the solution set that satisfies customer requirements (marketing and engagement, recruitment and admissions, student experience, and advancement and alumni relations).Explain the Education Cloud solution for K-12 customers.Education Cloud Configuration : 22% (13 Questions)
Discuss the capabilities and considerations of Education Cloud, including compatibility with other Salesforce products and features.Install and configure Education Cloud.Implementation Strategies and Best Practices : 18% (11 Questions)
Facilitate a successful implementation (plan, gather requirements, design, build, test, document, deploy, and optimize).Illustrate governance, change management, staffing, implementation strategies, deployment considerations, and adoption best practices including community resources for long-term solution success.Solution Design : 19% (11 Questions)
Evaluate the similarities, differences, and relationships between Education Cloud account model considerations and standard Salesforce Account-Contact data models.Design an appropriate and scalable solution for education customers.Locate community and open-source solutions and resources.Decide when to use Education Cloud, other Salesforce solutions, community open source solutions, and third-party applications.Integration and Data Management : 16% (10 Questions)
Evaluate integration considerations for connecting systems in an Education Cloud implementation.Analytics : 7% (4 Questions)
Distinguish between reporting solutions in Education Cloud.Demonstrate when a data analytics solution is appropriate.Salesforce Certified Education Cloud Consultant Certification Exam Trailmix
5.1 Domain Expertise : 18%
Education Cloud : Set of solutions and products to empower education institutions with the technology needed to manage the entire K-20 student lifecycleAdmissions Connect is a recruiting and admissions tool that streamlines application review, drives applicant engagement and facilitates collaboration across teamBoth Pardot and Marketing Cloud can be used forEmail Campaigns
Landing PagesBasic FormsPardot vs Marketing CloudPardot
Marketing Cloud
Lead Scoring & Distribution Overall Brand Journeys & Messaging
Lead Scoring Transactional messages
Lead Distribution Promotional Messages
Sales Alert Web Behavior Tracking
Social Ads
Pardot Marketing Cloud
Lead Scoring & Distribution Overall Brand Journeys & Messaging Lead Scoring Transactional messages Lead Distribution Promotional Messages Sales Alert Web Behavior Tracking Sales Cloud Feature Mobile Social Listening Social Ads Pardot vs Marketing Cloud
Salesforce Engage (a Pardot add-on) is designed to align sales and marketing teamsKey Features of Salesforce EngageEngage Campaigns : Launch 1 : 1 or 1 : many campaigns directly from Salesforce using marketing-approved content
Engage Alerts : View real-time prospect activity in a card-based column viewEngage Reports : Analyze lead / contact interactions with Engage CampaignsEngage for Gmail and Outlook : Send trackable emails directly from Gmail and OutlookK-12 Architecture Kit is a single architecture for schools to collaborate around 360-degree views of students' needsEducation Data Architecture (EDA) is a data architecture designed for educational institutionsStandard ObjectsAccount
ContactLeadCaseKey EDA ObjectsObject
Description
Address Address information for an Account or Contact. Allows for multiple and seasonal addresses
Application Track information about a prospective student's application to your institution, from submittal through decision
Test An instance of a student taking a test
Test Score The score on a section of a specific test or a composite score
Term A period of the academic year when your institution is in session
Course Academic course offered by a Department or School
Course Offering Joins a Course and a Term to store information about a specific occurrence of a Course
Course Connection Connection between a Contact (student or faculty) and a Course Offering
Program Enrollments Track a contact's connection to an academic program
Time Block The specific Time Block associated with this Course Offering
Term Grade Stores student grades for a specific grading period
Behavior Involvement Stores information about the people involved in a Case that represents a behavior event
Behavior Response Stores information about the response to a behavior event
Program Plan Links Courses to an Academic Program
Attendance Event Stores information about a student's attendance
Relationships The relationship between two Contacts
Affiliations The relationship between a Contact and an Organization
Attribute A characteristic of or a credential held by the associated Contact
Trigger Handler Stores which classes to run in response to DML
Object Description
Address Address information for an Account or Contact...
Household Account – Multiple Contacts per AccountRelationship – Reciprocal Method settingList
Value InversionTable-Driven Trigger Management (TDTM)The EDA Readiness Initiative on AppExchangeSelf-certification criteria for EDA Ready
The Salesforce.org Open Source Commons ProgramSalesforce.org Success ServicesThe Salesforce Pro Bono ProgramRecommended Data Import sequenceData import steps including School Information, Curriculum Information, Student Information, Suspect (Prospect / Lead)Salesforce.org Elevate and Elevate Giving PagesAccounting Subledger and related concepts5.3 Implementation Strategies and Best Practices : 18%
Phased approach to implementationFocus on your data5 Reasons Why You Need Good GovernanceComplianceCost SavingDeliveryInnovationRelationshipsGovernance operating modelsCentralized
DecentralizedHybridApplication Lifecycle ManagementPlan Release
DevelopTestBuild ReleaseTest ReleaseReleaseChange Set Development ModelOrg Development ModelPackage Development ModelNotes on Salesforce.org release schedulesAdvisor Link is now Student Success Hub for Higher EducationStudent Success Hub is a managed package built on EDA to support the whole studentStudent Portal requires a Customer Community Plus licenseLatest version of EDA for higher ed or K-12 Architecture KitFull access to standard objects and Lightning ExperienceCommunity licenses and enterprise edition considerationsSuccess Teams and Early alerts for student supportPathways is a degree planning tool5.5 Integration and Data Management : 16%
Three types of Data SkewAccount Data Skew
Ownership SkewLookup SkewBulk Queries limitationsTruncating a custom objectData management steps and optimizationResults are pushed to the users for review
Users pull results to answer questions
An overview of key Salesforce Flow enhancements and newly introduced features in the Spring '25 Release.
Salesforce will offer its AI courses and AI certifications free of charge to anyone through the end of 2025.
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