Surgi-Care Field Service Representative (Boston/South Shore/Southcoast, MA)

Job Description :

At Enovis™ we sweat the little things. We embrace collaboration with our partners and patients, and we glory in the grind of scientific excellence with the goal of transforming medical technology as we know it.

Because that’s how we change the lives of patients for the better. And that’s how we create better together.

Job Title :

Field Service Representative

Reports To :

Field Service Team Lead

Location :

Boston / South Shore / Southcoast, MA

Business Unit :

Field Services - Bracing & Supports (Surgi-Care)

Role Summary :

Are you passionate about patient care and helping people live active lives? As a key member of the Field Services Team, you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes.

We are seeking a dedicated and talented individual with a passion for patient care in an orthopedic setting and background in Durable Medical Equipment to join the Surgi-Care Branch of Enovis as a Field Service Representative in the Boston / South Shore / Southcoast, MA area.

This is an incredible opportunity to work in a fast-moving, patient-focused setting amongst extraordinarily talented professionals dedicated to making life-changing innovation possible in orthopedics and beyond with brands such as DonJoy, Aircast, ProCare and Exos.

Key Responsibilities :

• Responsible for application, education, and appropriate use / care of orthopedic soft goods, functional bracing, and bone growth stimulators, and all other Enovis products prescribed by HCPs.
• Responsible for assigned territory management including brace fitting in patient homes and coverage of staffed office accounts as assigned.
• Provides routine customer service to patients, physicians, physician assistants, and other clinical staff.
• Ensures that the equipment delivered to the patient functioning properly and is consistent with the prescribing physician’s order and other identified patient needs, risks, and limitations of which Surgi-Care and Enovis are aware.
• Performs inventory management and participates in required audits.
• Verifies patient benefits using automation tools, including pre-authorization and / or upfront collection of patient responsibility.
• Serves as a liaison between the customer, Enovis, and the Sales Team.
• Adheres to all Enovis Compliance and Ethics Programs, OIG, government healthcare regulations, regulatory policies and procedures set forth by clinic / hospital, and HIPAA in accordance with government agency requirements.

Minimum Basic Qualifications :

• A passion for providing excellent care to HCPs and patients, along with a strong desire to be part of a team dedicated to achieving extraordinary patient results.
• Minimum of 2 years’ experience with direct patient care, preferably in an orthopedic, physical therapy or athletic training environment, or related experience.
• High School Diploma or GED.
• Must satisfy third-party credentialing / screening requirements to gain access to hospital accounts.
• Must possess a valid Driver’s License and current automobile insurance.
• In-home equipment delivery and set up are requirements of this position and candidates should be aware of, as well as comfortable with, this requirement.

Desired Qualifications :

• Holds and maintains applicable professional credentials, such as active Athletic Training licensure, Board of Certification (BOC), American Board for Certification (ABC) Certified Fitter-orthotics (CFo), Physical Therapy Certification (PTA), or related.
• Working knowledge of home medical equipment (HME), Durable Medical Equipment (DME) and orthotic products.

Work Environment Physical Demands :

• Provides patient care in physician’s offices, hospitals, patient homes, and / or clinics, etc.
• This job involves potential exposure to airborne and bloodborne pathogens.
• Physical Demands : Must frequently lift and / or move up to 20 pounds.
• Travel Requirements : Requires travel up to 95% of the time, but overnight travel is not required. Required to visit various locations using own transportation.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Creating better together . It’s the Enovis purpose, and it's what drives us and empowers us every day on a global scale.

We know that the power to create better for our customers, our team members, and our shareholders begins with having the best team, pursuing common goals, operating at the highest levels, and delivering extraordinary outcomes.

Watch this short on creating the next generation of better together at Enovis :

We offer a comprehensive benefits package which includes :

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Spending and Savings Accounts
• 401(k) Plan
• Vacation, Sick Leave, and Holidays
• Income Protection Plans
• Discounted Insurance Rates
• Legal Services

ABOUT ENOVIS

EQUAL EMPLOYMENT OPPORTUNITY

Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria and without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law.

We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Enovis policies and applicable law.

We value the unique contributions that every employee brings to their role with Enovis.

ABOUT ENOVIS™

EOE AA M / F / VET / Disability Statement