Are you a detail-oriented, proactive individual with a passion for organization and customer satisfaction? LaSalle Network is currently working with a client who is seeking a Customer Service Representative to join their growing team.
The Customer Service Representative will serve as a point of contact by answering incoming calls from various clients related to healthcare benefits, life insurance benefits, disability plans and other human resource related services.
This position is onsite in Greensboro, NC.
Customer Service Representative Responsibilities :
- Educate and advise callers on their benefits, the system and all related processes
- Process enrollment related transactions and take ownership of issues through resolution
- Research customer requests and follow up with customers as needed
- Assist with company projects and administrative tasks
- Other projects assigned as needed
Customer Service Representative Requirements :
- 2+ years Customer Service experience required
- Must have strong verbal and written communication; must be conversational
- Extremely resourceful and able to problem solve
- Ability to provide exceptional customer service consistently
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