Customer Service Representative - 1

Job title : Customer Service Representative - 1

Location : O'Fallon, MO

Duration : 6+ months

Job Schedule 8 : 30am-5 : 00pm CST

Hours Clarification :

Ability to work 40 hours a week on scheduled shift. Initial training is 8 : 30am to 5 : 00pm CT Mon to Friday., full time in office.

After training is concluded, an 8 hour shift would be a assigned between 10 : 30am - 7pm CT

Summary :

If you re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit for this opportunity.

You ll be the first contact for our customers : answering billing questions, taking payments, assisting with portal login and navigation, and general inquiries.

Job Responsibilities :

Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.

Provide excellent customer service and accurate information via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment

Assume ownership and accountability in handling customer requests in an efficient, accurate and professional manner

Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller

Perform basic mathematic calculations, such as percentages, addition, division and subtraction calculations to respond to customer inquiries

Effectively navigate multiple system applications to research, analyze and resolve requests, inquiries & concerns

Maintain established levels of productivity, service, and quality standards

Learn and comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures

Complete additional tasks and other projects / duties as assigned

Work overtime as needed

Skills : -

Effective, strong, and service focused communication skills, both verbal and written

Strong decision-making velocity in a fast-paced, high-volume phone contact center environment

Proficient computer skills (keyboarding, login, web / cloud navigation), Microsoft 360 (Excel, Word, Outlook, Teams), multi-monitor usage and multi-tasking

Demonstrate professionalism, personal accountability, reliability and taking personal pride in the handling of inquiries from our customers and agency partners

Ability to manage competing demands, handle stressful situations, problem solving and strong decision velocity

Education / Experience

Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!

Experience in a high-volume contact center with a strong focus on superior service is a plus!

1-2 years Customer Service experience

You ll be the first contact for our customers : answering billing questions, taking payments, assisting with portal login and navigation, and general inquiries.

Join our team to deliver personalized service that demonstrates the value of being insured by Client. Initial and ongoing training will include, but is not limited to, Client product offerings and all applicable systems and tools that will enable you to be a Champion of Service.

If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion and one that can offer plenty of growth opportunities, let s talk!

Client is fundamentally committed to the creation of an inclusive, respectful, and equitable workplace. Through our policies and practices for recruitment, development, retention, and promotion, we seek a diverse workforce that is effective in our markets and communities and takes full advantage of the wide range of experiences and backgrounds provided.

We view diversity as a key business driver that enables us to attract and retain the best talent, thereby enabling our high performance in any location.