Schedule
Monday - Friday 8 : 00-5 : 00 (40 hours)
What You’ll Do
Summary / Objective :
Process work pertaining to Card Services Department job responsibilities and assist members and front-line staff with questions pertaining to those processes.
Assist the Card Services Department with achieving key performance goals and service level standards. Cross train on a variety of Card Services processes to further support the overall goals of the department and DCU.
Essential Functions :
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Actively contributes to DCU’s Success Sharing initiatives and practices DCU’s principles of People Come First; Do the Right Thing; Make a Difference
- Maintains a high level of professionalism and respect during interactions with both members and colleagues alike
- Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations
- Performs work functions with attention to detail, within established timeframes and follows through as needed to complete tasks
- Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned
- Provide phone coverage to assist the Information Center, Branches, various departments, and members.
- Process daily work within service level, to include but not limited to : Dispute Service requestsMaintain Travelers FilesPlastics Re-Issue Service requests / reportsGL Reconciliation
- Complete training courses within established guidelines.
- Identify potential gaps in process, systems and training to share ideas for improvement
- Perform other job-related duties as assigned by Manager(s)
What You’ll Need
- 6 months or more related experience, financial institutions preferred
- Prior customer service experience
- Strong PC skills
- Prior experience working with Fraud disputes or the equivalent in a related field
What We Do
DCU is the largest credit union headquartered in New England serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.
We are proud to be a Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.
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