PATIENT SERVICE REPRESENTATIVE

Patient Service Representative

Job Type Full-time Description Position : Patient Service Representative

Classification : Non-Exempt

Department : Front Desk

Reports To : Front Desk Clinical Coordinator

Pay Scale : $15.00-17.00 Hourly

SUMMARY / OBJECTIVE :

The Patient Service Representative is responsible for clinic operations related to customer service, checking patients in-out, ensuring complete and accurate information is entered into all systems used by Ankle & Foot Centers of America, completing payment transactions, scheduling patient appointments and answering the phones.

All employees are expected to exhibit professional, ethical and respectful behavior in accordance with the companys mission, vision and values.

ESSENTIAL FUNCTIONS :

Greet all patients and visitors with a smile

Enter and update as needed, patient demographics

Complete insurance verifications for all patients

Exhibit excellent communication skills over the telephone and in-person

Create correspondences, reports, memos and forms as requested by physicians and / or administration

Schedule mutually acceptable patient appointments for patients and physicians, obtain and enter referral information

Check patients in and out in a timely and professional manner

Collect co-payments, deductibles, co-insurance and back balances for all services at check-in

Demonstrate excellent customer service skills in all interactions

Work as a team with all departments within the company

Print new patient documents and forms as-needed

Maintain inventory and submit front office supply order to administration

Front desk and patient waiting area are to be kept clean, neat and uncluttered at all times

Copy medical documents as requested following the proper procedures

Distribute mail, faxes and routine correspondences

Complete bank deposits as-needed

Submit accurate End-of-Day (EOD)

When checking out patients, ensure all balances owed is collected and patient is charged for any DME or services rendered Strictly comply with the Health Insurance Portability and Accountability Act (HIPAA) in protecting patient privacy and federal and state regulations

Additional job related duties or projects as needed

COMPETENCIES :

Effective communication skills

Teamwork oriented

Initiative

Proficient computer skills

Ethical conduct

Proficient typing skills

WORK ENVIRONMENT :

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS :

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly to talk and listen. This is largely a sedentary role;

however, there may be times of standing. Some bending, lifting of 5 to 10 lbs. and routine computer usage.

POSITION TYPE AND EXPECTED HOURS :

This is a full time position. Days and hours of work are Monday, Tuesday, Thursday, Friday 7 : 30 a.m. to 4 : 00 p.m. Occasional evening and weekend work may be required as job duties demand.

TRAVEL :

Moderate to frequent travel required based on the company needs and as job duties demand.

REQUIRED EDUCATION AND EXPERIENCE :

High School diploma or equivalent

PREFERRED EDUCATION AND EXPERIENCE :

Two to four years of experience in the health care industry, Epic experience preferred

OTHER :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status