Learning & Development Manager

Job Description

Job Description

The Learning and Development Manager is responsible for coordinating the training and development of the organization’s employees.

The position assesses company-wide development needs and will create a training framework that provides suitable training solutions across multiple functions to cater to all employee needs.

A training curriculum will be developed for initial and ongoing development needs.

Role and Responsibilities

• Lead, manage, and develop the Learning & Development team.
• Work with team to design, develop, and facilitate curriculum content, training materials, modules, teaching / job aids, and any other L&D material needed to serve all GCT internal customers.
• Manage all aspects of curriculum development programs to include, but not limited to technical skills, management and leadership development, safety, and new technology in operations and systems.
• Manage and be responsive to the needs of team members who report to him / her; and to provide coaching and professional development guidance to direct reports on SMART Goals, competencies, and other relevant performance management metrics.
• Provide effective leadership to L&D team and department interns.
• Work collaboratively with the L&D team to manage all courses in the GCT Learning Management System.
• Manage multiple / simultaneous program development projects using relevant tools, by prioritizing project deadlines. Track program development life cycles, ensures that any problems are addressed, escalated when necessary, and resolved quickly.
• Develop and formalize a robust quality assurance review process of all existing and new training programs.
• Establish a process to review and include feedback from end of course surveys into the quality assurance and course maintenance processes.
• Hold weekly 1x1 meetings with direct reports and develop SMART and professional development goals.
• Actively pursue opportunities to continue to learn best practices to develop our internal team members for career pathways.
• Build a network of allies and support including working directly with the Retail Training Manager and the DEI & Engagement Manager to meet the education and training needs of the organization.
• Employ a data-driven learning design approach by gathering and leveraging various data sets to show program development and success and identify need for improvement.
• Assist in evaluating past and existing programs to determine future viability and make necessary changes.
• Create and utilize a common template for all courses to be used in curriculum development.
• Work closely with Community Engagement to craft high quality internal communications.
• Coach team members on best practices and work toward building an inclusive culture of shared respect and responsibility.
• Work with vendors to evaluate products and determine which products are most beneficial for the L&D team.
• Oversee the development of multiple platforms of training.
• Facilitate orientation and other professional development training sessions.
• Other duties as assigned.

Supervisory Responsibility

This position has supervisory / management responsibilities over a team of L&D specialists, instructional designers, and department interns.

Required Skills & Qualifications

• Minimum of 3 years in curriculum and instructional design and instructional technology, at least one of which must include supervisory or management experience.
• Excellent oral and written communication skills.
• Excellent knowledge of learning theories and instructional design models.
• Must exhibit maturity in behaviors consistent with effective servant leadership.
• Excellent interpersonal and organizational skills.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• While performing the duties of this job, the employee is frequently required to walk; balance; stoop, kneel, crouch, and talk or hear.
• Ability to cope with and tolerate moderate levels of stress is also a necessity. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

Leadership Competencies

• Nurtures our Culture and Mission
• Gets Results Through Self and Others
• Inspires and Develops Talent
• Collaborates and Connects Across Boundaries

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Post offer background check is required to ensure applicant meets all eligibility requirements for the assigned customer / location.

Alternative work locations may be offered as appropriate.