Job Description
Job Description
Bowser Automotive is seeking Business Development Agents to join the Business Development Center (BDC) supporting our sales department.
The Business Development Agent's role will be part of the initial contact team for customers interested in our purchasing a vehicle via our website.
Agents will be responsible for assisting customers via email as well as over the phone, informing customers of the vehicle features and scheduling appointments to meet with sales people in our dealership.
Essential Duties and Responsibilities :
- Receive inbound calls and internet inquiries including transferred sales leads and calls from current and potential customers.
- Place outbound follow-up calls and emails to sales leads and persuade potential customers to schedule an appointment to meet with a sales professional.
- Answer questions about the vehicle details, the company, and direct calls requiring specific attention to the appropriate manager.
- Meet Quality Assurance Requirements and other key performance metrics.
- Follow Bowser policies and procedures including all safety policies.
Specific Knowledge, Skills and Abilities :
- Excellent interpersonal, written, and oral communication skills
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone as well as online.
- Must possess and be able to demonstrate strong influencing and closing skills.
- Ability to learn and navigate new software quickly
- Ability to type 30 wpm+
- Previous telesales experience a plus, but not required.
Physical Requirements :
- Sitting at a computer no more than 8 hours per work day.
- Ability to lift no more than 20 lbs. at a time.
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