Service Technician (Shop)

Job Description

Job Description

Job Title : Service Technician (Shop)

Reports To : Service Manager

Department : Service, Non-Exempt

Location : Albany

Summary of Primary Functions :

Dobbs Equipment is seeking an experienced Service Technician. Technicians are responsible for the repair, diagnosis, overhaul, and reconditioning maintenance of customer and company heavy equipment and components.

Depending on the location and assignment, the technician will be responsible for some, or all the functions and duties listed below.

These repairs may require working hours in addition to the normal work schedule for emergency calls or routine service as required .

This job description does not include a complete listing of all the duties and functions of the position. Management reserves the right to assign other duties or projects as necessary.

Essential Functions and Responsibilities : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Other duties may be assigned)

• Follow all safety rules and regulations in performing work assignments while maintaining a safe work environment and safe work habits.
• Recondition, repair, service, and assemble any machines / industrial equipment.
• Diagnose problems and determine what repairs are needed.
• Perform any inspections as required.
• Check and report any shortages and malfunctions to the Service Manager.
• Maintain records and account for all time, parts, and supplies used in repairing and servicing both customer and dealership equipment.
• Handle customer problems both objectively and tactfully.
• Assist in directing work of helpers or on the job trainees and provide instructions as required.
• Complete dis-assembly and inspection, as efficiently as possible, so parts may be ordered, and machine work can be scheduled promptly.
• Perform all service tasks as assigned by the Service Manager, Supervisor, or Shop Foreman.
• Prepare all reports and forms required in conjunction with job assignments.
• Report to Service Manager any additional work required to ensure proper operation and safety of equipment.
• Participate in service training programs required for development of skills and knowledge.
• Maintain a clean work area and perform work in a neat and orderly fashion.
• Bring to the attention of the Service Manager any shop tools, equipment or vehicle that is not in a serviceable condition or is unsafe to use.
• Represent the dealership as a professional Service Technician at all times.
• Operate trucks and equipment with extreme care and caution.
• Maintain and care for shop tools, equipment, vehicles, and other employee’s belongings.
• Reports to work on time, as scheduled.
• Ability to work up to 12-hour days, varying shifts, weekends, and holidays as needed.
• Ability to operate company vehicles and follow all motor vehicle state safety laws (if necessary).
• All employees are expected to adhere to the safety policies of Dobbs Equipment and the clients for whom we work.
• Following the safety policies of Dobbs is a condition of employment and is everyone’s responsibility.

Qualification : The requirements listed below represent the knowledge, skill, and / or ability required.

• Valid Driver’s License and maintain a clean driving record.
• Knowledge of industrial equipment maintenance and operation.
• Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures
• Ability to operate heavy equipment safely around shop.

Education, Skill, and / or Experience Requirements :

• Associate degree or equivalent from two-year college or technical school or a minimum of 2 years related experience and / or equivalent combination (preferred).
• Stay current with technical changes.
• Proficient knowledge of mechanical, electrical, and hydraulic systems.
• Maintains current product knowledge of John Deere and competitive products.
• Forklift Certification (preferred).
• Ability to communicate effectively with teammates.
• Strong problem-solving skills.
• Excellent time management skills.
• Must be able to self-manage / self-motivate.
• Flexible schedule (sometimes weekends or overtime).
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write diagnosis and work completed on routine reports and correspondence.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Develop skills in disassembly, assembly and repair of components and machines.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Quick learner with the ability to think out of the box.
• Overnight travel less than 5% (Training).
• Bilingual a plus.

Work Environment :

While performing the functions of this job, the employee regularly works in a service shop setting and is exposed to frequently changing temperatures, wet or humid conditions, noise, vibration, fumes, odors, dust, and close proximity to moving mechanical parts.

Physical Demands :

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is continuously required to :

• Ability to work using Personal Protective Equipment, including respirators, welding shields, hard hats, vests, safety glasses, goggles, gloves and etc.
• Ability to use full range of motion for back, arms, hands, and fingers.
• Able to use full range of motion for both legs, including climbing, twisting, squatting, and pushing with both legs.
• Able to use hand tools, fuel hoses, lubrication systems on all equipment
• Able to climb onto or down from mobile construction equipment, typically 3-4 feet of climbing, for service and inspection.
• The employee is frequently required to lift or carry loads greater than 50 lbs but less than 75 lbs.
• Specific vision abilities required by this job include close, distance and color vision.
• The employee is regularly required to talk or hear at moderate noise levels.

We’re an Equal Employment Opportunity and Affirmative Action Employer

Dobbs Equipment is an Equal Employment Opportunity (EEO) and Affirmative Action employer. We are committed to providing an environment free of discrimination, harassment and retaliation both for our employees and applicants.

We make all employment related decisions on the basis of an individual’s qualifications and job performance. We recruit, hire, promote, train, transfer, and make compensation decisions without regard to race, religion, color, creed, national origin, ancestry or citizenship status, sex, sexual orientation, gender, genetic information, marital status, pregnancy status, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

Notice to Applicants : We participate in E-Verify in the United States.

Drug Free and Alcohol-Free Workplace Notice.

Dobbs Equipment is an Equal Opportunity and At-Will Employer.