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Senior Complaint Management Manager

VirtualVocations
Baltimore, Maryland, United States
Full-time

A company is looking for a Sr. Complaint Management & Customer Insights Manager - Remote.Key ResponsibilitiesManage the bank's Enterprise Complaint Management program and ensure compliance with regulatory requirementsUtilize complaint and feedback data to recommend improvements and track experience enhancement effortsOversee team development, performance management, and ensure adherence to service level agreementsRequired QualificationsUndergraduate Degree in a related field8+ years of relevant experience5+ years of project management experience7+ years of customer service or complaint handling oversight3+ years of regulatory / compliance / complaint management experience

12 days ago
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