Lead Customer Service Representative

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale.

Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.

We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location / Division Specific Information

Transplant Diagnostics

Location : West Hills, CA

Discover Impactful Work :

The will provide high level customer service to internal and external customers with the goal of maintaining meaningful business relationships.

Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific, and be eager to drive growth.

A day in the Life :

• Determine customer needs and provide world-class assistance
• Receive, enter, and provide customer service for all incoming orders, purchase orders, quotations, etc including phone calls;

issue credit and debit memos when necessary

Manage shipments and logistics including creating deliveries, arraigning freight forwarder pickup and deliveries, flight reservations, and ensure all needed documents are completed;

update all necessary forms and schedules

• Assist with customer needs; Review and respond to customer inquiries concerning order errors, credit hold, customer inquiries, oversights, pricing discrepancies, allocation of products, replacements, shipment delays, etc.
• Collaborate with cross-functional teams to solve complex challenges to deliver exceptional customer experience
• Maintain accurate records and documentation
• Other duties as needed to meet our mission, quality objectives, and 4i values

Keys to Success : Education

Education

High school diploma or equivalent required.

Experience

• 3+ years of international sales and logistics experience; Life sciences or medical device industry preferred
• Proficient in Microsoft Office
• SAP knowledge required

Knowledge, Skills, Abilities

• Knowledge and understanding of international regulations, with a focus on medical device sales, shipping, handling, and labeling
• Must be team-oriented and promote a harmonious work environment.
• Excellent communication skills required; both oral and written.
• Must be organized, have strong time management skills and detail oriented.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects.

We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!