Hamilton Barnes Associates Limited is hiring : Manager of Audio-Visual Integratio

Overview

Are you looking for an exciting new opportunity? Join a leading provider of integrated systems and communications solutions, home to one of the most diverse and extensive teams of experts in Virginia. Strategically structured to promote cross-division collaboration, this organization enables specialists from Audio Visual, Voice, Data, and Security divisions to work together seamlessly, delivering truly unified solutions. With offices in Virginia Beach and Richmond, the team is well-positioned to manage projects across Virginia, the Mid-Atlantic, and beyond, frequently traveling nationwide to meet client needs.

If you would like to learn more about this opportunity, feel free to reach out and apply today!

Responsibilities

• Manage A / V Integration and Service Support Teams including – daily activities, personnel design, development & ensure activities are in line with desired career goals.
• Responsible for managing multiple Project Managers on the team and to ensure reporting on the profitability of integration projects.
• Understand overall A / V Integration Team objectives, as well as the role and function of each team member.
• Function as the customer’s point-of-contact for problem identification and resolution for issues that have been escalated by the team.
• Communicate with all parties necessary in a constructive manner to guarantee customer expectations are met.
• Maintain awareness of all outstanding issues including pre- and post-delivery and provide status to clients as needed.
• Provide accurate reports and metrics to company leadership concerning ongoing projects and specified budgets.
• Ensure any risks are identified, communicated, and mitigated and that projects are delivered successfully through production.
• Contribute to the continuity of A / V field teams by providing the necessary technical leadership.
• Understand processes in ConnectWise Manage by completing assigned training materials and blueprints on the ConnectWise University
• Validate all time and expenses through ConnectWise Manage and ensure items are allocated to projects accurately.
• Review all work activities, service tickets, or project tickets in ConnectWise for A / V field teams.
• Ensure all documentation is delivered in a timely manner for internal processes as well as any related items for end users.

Skills / Must have

Benefits

Salary

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