Retail Associate - Great Mall - Milpitas, CA

Retail Associate - Great Mall #1527 Milpitas, California Location : Milpitas - Great Mall Employment Type : RegularOur Company / Job Summary

Immediate openings, ability to start in days!!

Increase your chances of an interview by reading the following overview of this role before making an application.

Starting Pay - $17.70 per hour

Holiday Pay - 1.5x pay for worked holidays!

Free Sundae or shake on every Shift!!

Employee Discount - 50% off everything!

Quarterly Bonus opportunity!!

Store Hours : Monday - Thursday 11 : 00am - 8 : 00pm; Friday - Saturday 10 : 00am - 9 : 00pm; Sunday 11 : 00am - 8 : 00pm

Shifts : Could be up to 2 hours before / after store hours for prep / cleaning.

Chocolateers will help the general manager and his or her management team ensure that the store operates in a way that helps deliver excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work.

The Chocolateer will be responsible for upholding the high standards of the company and its reputation.

Scope of Responsibilities

Cashiering

• Satisfy each Guest using both verbal and non-verbal communication in a positive manner during the entire course of the transaction.
• Process purchases according to Company guidelines and protocols.
• Entice Guests and increase Check Transactions utilizing Up-sell techniques.
• Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices.

Stocking and Pre-packing

• Assemble various proprietary retail items per the Recipe Guidelines.
• Maintain adequate supply of all retail product both on the sales floor and in back stock.
• Ensure all product is appropriately priced and signed per Company Guidelines and State / Local Weights and Measurements requirements.
• Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display.

Guest Service

• Utilize Company Best Practices of Guest Satisfaction by working with Guests on the sales floor and the restaurant area.
• Maintain detailed knowledge of all products, pricing, and Company History.
• Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities.
• Maintain professionalism in all inquiries and encounters with Guests.
• Assist Co-workers, Supervisor, and Management in providing superior Guest Service.
• Gift-wrap as needed items for sale per Company Guidelines and Standards.
• Offer samples of approved product to all Guests.
• Be knowledgeable of product information, prices, and ingredients.

Maintenance and Sanitation

• Maintain high levels of sanitation and cleanliness with trash receptacles, floors, and general working areas.
• Maintain the stockroom in a clean and orderly fashion per Company Guidelines.
• Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor / Manager.
• Maintain Guest and Employee Washing Facilities in a clean, sanitary condition.

Specific Knowledge & Skills

• Clear, professional, and effective oral and written communication.
• Teamwork and cooperative spirit.
• Ability to manage time effectively and be self-directed under minimal supervision.
• Familiarity with point of sale systems, such as MICROS.
• Knowledge of restaurant or retail sector.

Education and Work Experience

• One or more years of related experience in a fast-paced restaurant or retail environment preferred.
• High School diploma preferred.

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