Product Manager Intern (Masters Degree) - Summer 2025

Job Description

Internship Program Overview

At ServiceNow, we’re looking for students who want to learn, grow, and take a giant step early in their careers, all while making a giant impact.

We offer 12-week summer internship opportunities across various business functions.

Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team-building activities.

Additionally, interns will have access to online learnings and a dedicated summer coach to further grow their careers with us.

If you want to make work, work better, we want you. To learn more, check out our !

Product Team Overview

We are looking for full-time Masters or MBA students (with a max of 1-3 years of prior experience) to join our Product Management team at ServiceNow.

As a Product Manager, you will work on complex high-tech problems by undertaking research, designing, and executing analysis, and helping frame and structure complex problems.

You will work closely with other team members and stakeholders to accelerate our impact and directly contribute to our overall business strategy.

This is an excellent opportunity if you are looking to get a taste of product management at a high-growth enterprise software company!

Product Management is a team sport at ServiceNow. We have a unique organization structure in which multiple Product Management roles work together to contribute to a product’s success.

We have two types of Product Managers within our teams : Inbound and Outbound

Hiring for both roles types will happen concurrently. PM type (Inbound / Outbound) will be determined post offer accept*

Inbound Product Managers plan for and develop new products and future releases of a product. They gather feedback to determine the problems we're trying to solve, then generate a product roadmap.

They work with various teams such as release management, design, and engineering development.

A few key responsibilities of Inbound PMs include :

Set product vision & strategy

Define the roadmap, requirements & product success metrics

Develop and test innovative product ideas

Work closely with customers to understand their needs and problems to be solved

Own detailed competitive analysis for their feature / product

Outbound Product Managers enable Go-To-Market teams on product innovation and evangelize the product with customers and partners.

Considered the product experts, they generally serve as the bridge between the inbound PM and the product marketing team to ensure the product gets to our customers.

A few key responsibilities of Outbound PMs include :

Enable our go to market partners

Define pricing & packaging (in collaboration with our pricing team)

Provide best practice content and guidance

Package and deliver in-depth competitive analysis for go to market partners

Drive customer usage and adoption programs

Occasionally provide onboarding and renewal help

Additional possible responsibilities include :

Support senior program managers and / or product managers across the entire project lifecycle to deliver critical programs for Service Now initiatives.

Work and collaborate directly with Product Managers, Product Design, & Development Teams to build new features and improve adoption on existing features.

Build familiarity with scrum process and willingness to contribute to team deliverables.

Understand product strategy that sets us up for success as we look to grow to $15B+ in revenue.

Research and collect product requirements from key buyer audiences and end-users to determine areas of opportunity for product enhancements.

Oversee the product or project timeline, deadlines, milestones as it is being built by development / engineering and communicate with stakeholders to keep them updated.

Contribute to the complete product lifecycle, from researching market needs and competition, analyzing customer data, writing product requirements, and delivering product features to market.

Understand the technical and business impacts of product decisions that inform tradeoff decisions to optimize against product delivery and customer value.