Business Development Technology & Operations Specialist (Salesforce)

Business Development Technology & Operations Specialist (Salesforce)

Build your big career with the Firm that does Big Law better .

McDermott Will & Emery is a leading global law firm that brings together more than 1,400 lawyers and 1,200 business professionals.

We celebrate excellence, collaboration and community and have been recognized as a top workplace by The American Lawyer , Working Mother Magazine , Vault and the Human Rights Campaign.

At McDermott, we don’t just invest in your future, we accelerate your career wherever it may lead. That includes supporting you both in and outside of the office.

With us, you’ll find :

A Firm where everyone belongs : Our award-winning culture prioritizes warmth and authenticity we encourage you to be yourself!

Enthusiasm for diverse perspectives : We’re smarter and stronger when everyone has a voice and a seat at the table. We welcome unique viewpoints and ideas, and we make opportunities for you and your career to thrive.

Support to feel your best and do your best : Wellness is integral to building a successful career and a rich life. That’s why our benefits program supports your physical, emotional, mental and financial health, with an emphasis on work / life balance.

Real rewards for real work : We offer generous compensation packages that recognize hard work and excellence.

Job Description :

The Business Development Technology & Operations Specialist aligns Marketing and Business Development team processes with technology requirements to ensure efficiency across the firm.

This position focuses on Salesforce training and enablement across different audiences and use cases. This position helps manage the evolution of the firm’s marketing and business development technology stack including marketing automation (Eloqua) and CRM (Salesforce) along with other applications based on new business / user requirements and identifying areas for process improvement.

The Business Development Technology & Operations Specialist leads change management initiatives across the firm by regularly consulting with and training users, as well as continually driving the adoption of best practices.

Essential Functions and Responsibilities :

• Develop end-user training curriculum, including user guides, tutorials, and live training sessions.
• Lead 1 : 1 and group training sessions to show the value of Salesforce to different audiences and roles.
• Understand issues to identify opportunities and risks to develop recommendations.
• Develop and document current state and future processes that consider people-oriented processes alongside technology requirements.
• Collaborate with partners and Firm leadership to analyze and understand business requirements and translate them into optimal business solutions.
• Contribute to the establishment of a strategic roadmap and convert the roadmap into specific goals and objectives.
• Lead the requirements analysis and business process engineering efforts, including facilitating group data gathering and decision-making sessions.
• Engage impacted stakeholders and communicate with leadership to drive alignment and decision making on process prioritization, problem identification, and solution design.

Job Specifications :

• Bachelor’s degree.
• At least five (5) years of related work experience.
• Knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word).
• Knowledge of Client Relationship Management (CRM) (Salesforce).
• Knowledge of marketing automation technology (e.g. Eloqua, Pardot, Marketo, etc).
• Familiarity with data profiling, root cause analysis and quality improvement techniques.
• Strong written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to work under tight deadlines and prioritize responsibilities across multiple projects.
• Ability to work in a collaborative environment.

Successful candidates will be provided with outstanding career opportunities and will receive a competitive total rewards package with the opportunity to earn performance-based bonuses.

Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.

Target Hiring Range $87,000 - $122,000.

Please note that quoted salary ranges are not guarantees of what final salary offers may be. Base pay is based on market location and may vary depending on job-related knowledge, skills, experience, and geographic location.

Base pay is only one part of the Total Rewards that MWE provides to compensate and recognize our staff professionals for their work.

Full time positions are eligible for a discretionary bonus and a comprehensive benefits package.

As part of our ongoing commitment to be #AlwaysBetter for our people, clients and communities, we have created a culture of belonging that champions your individuality as both a person and a professional.

From our competitive compensation, top benefits and award-winning professional development programs to industry-leading wellness initiatives, we support you through every stage of your life and career.

With McDermott, you can live a life you love both in and outside of the office.

Physical Demands and Work Environment :

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands :

• While performing the duties of this job, the employee is required to sit, use hands, reach with hands and arms, stoop, talk and hear.
• Employee must occasionally lift up to twenty (20) pounds.

Work Environment :

Typical indoor office environment.

Disclaimer :

The above statements are intended to describe the general nature and level of the work being performed by people within this classification.

They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.

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