Seasonal Oct-May -Part time -20 hrs per week , Schedule Mon - Fri 3pm-7pm
Position Summary
Responsible for Racquet Pro Shop, Court & Instruction Reservations, and Tennis & Pickleball Operations.
Essential Functions
- Personally provide warm, friendly & enthusiastic service (with a smile) to members & guests.
- Provide members & guests with accurate information on the Racquet sports program which includes tennis & pickleball leagues, instruction & events.
- Assist members / guests with court, instruction or Racquet sports event reservations.
- Use the Computer, IPAD and phone in a professional manner which includes returning calls promptly.
- Taking clear, detailed & precise phone messages that include name, phone number, time of call & message.
- Efficient with credit card machine and on-line reservation systems
- Registering & collecting the appropriate guest fees.
- Supervise & monitor afternoon & early evening Racquet Sports building & grounds.
- Assist in the selling and marketing Racquet Sports pro shop inventory.
- Assist Operations Manager with specific assigned tasks.
- Assist Director of Racquet Sports with any duties as needed.
- Secure and lock tennis facility prior to leaving.
- Perform other tasks as assigned by management.
Knowledge, skills and abilities
- Must have computer skills, including use of Microsoft Office programs, Internet, and basic database.
- Knowledge of commonly used concepts, practices, and procedures within a country club.
- Efficiently handle multiple calls to customers, members / subscribers, vendors and the general public.
- Respond to member inquiries in a courteous and friendly manner.
- Must possess excellent interpersonal and conflict resolution skills.
- Must possess excellent written and verbal communication skills.
- Must possess excellent organizational skills and coordinate and complete tasks with limited supervision.
- Must be a detail-oriented individual and possess time management skills.
- Must maintain high performance standards.
- Simple computational skills (Add, Subtract, Multiply, Divide, Percents)
- Ability to read and write in English with the ability to recognize signs and symbols to engage with membership and vendors.
- Ability to deal effectively and tactfully with all employees, management and members.
Education and experience
- High School Diploma and / or equivalent required.
- Required AED / CPR / First Aid certification (Will train)
- Tennis, Pickleball or Fitness experience preferred.
- Country Club experience preferred
- Must have effective verbal and written communication skills.
- Can Efficiently handle multiple calls to customers, members / subscribers, and the general public.
- Respond to member inquiries in a courteous and friendly manner.
- Computer experience required, including but not limited to Word, Outlook, Excel & Publisher
- Apply on our website at :
Drug Free Workplace, We participate in E-Verify
Job Posted by ApplicantPro
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