Full time Healthcare Call Center Representative openings in the Tempe, AZ area with a major healthcare company! Starting ASAP!! Apply now to Luke H. with A-Line!
Summary : The main function of a call center / customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.
PAY RATE : $17 hourly
HOURS : 40 hours per week, 7 : 30am-4 : 00pm, 8 : 00am-4 : 30pm, 8 : 30am-5 : 00pm & 9 : 00am-5 : 30pm, Monday Friday
Job Responsibilities :
- Respond to telephone or written correspondence inquiries from members and / or providers within established time frames utilizing current reference materials and available resources
- Provide assistance to members and / or providers regarding website registration and navigation
- Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
- Process written customer correspondence and provide the appropriate level of timely follow up
- May coordinate member transportation and make referrals to other departments as appropriate
- Maintain performance and quality standards based on established call center metrics including turn-around times
Required :
- High school diploma or GED
- 1-2+ years of call center / customer service-related experience
- 1-2+ years of healthcare / managed care experience
- Previous experience with multi-screen computers and applications such as MS Office Suite programs or data entry software
Why Apply :
- Full benefits available after 90 days : Medical, Dental, Vision, Life, Short-term Disability
- 401k after 1 year of employment : With employer match and profit sharing
- GREAT Hours! 40 hours per week, 8 hours per day
- Competitive Pay Rate!
Keywords : Data Entry, Healthcare, Admin Assistant, Call Center, Mail Order Medications, Insurance Verification, Pharmacy, Prior Authorization, Reimbursement Counselor, Medical Customer Service, Healthcare, Inbound Calls, Outbound Calls, Medicare, Medicaid.
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