Lot Attendant

LAZ Parking Details :

Position : Lot Attendant

Location : Phoenix, AZ

Pay Rate : $16.00 / hour

Hours : Part-time; shifts can vary depending on Events (Monday - Sunday 5 : 00p - 10 : 00p)

Requirements : Valid Driver’s License (2 years minimum)

The Spirit of the Position :

The Lot Attendant will create a welcoming atmosphere for our customers and clients. This Lot Attendant will greet the public in a manner consistent with the LAZ Way, serving as a representative displaying;

honesty, integrity, accountability, teamwork, and demonstrating excellent communication skills.

Responsibilities :

• Greet customers, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Complete all required paperwork and reports accurately and efficiently to account for all collected parking revenues.
• Assist customers in lanes, and in the parking lot / structure; help direct traffic.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to always help.
• Accept cash, debit, credit card payments and process.
• Keep parking location clean sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc.
• Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
• Be in correct LAZ Parking uniform, on time, and ready to work when scheduled.
• Work with and without supervision and follow directions of supervisors when requests are made.
• Inform all people loitering to move off property or call non-emergency number for police support.
• Make sure the location is safe and take care of any potentially hazardous conditions.
• Other related duties as assigned.

Experience :

• Strong customer service skills and abilities.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization and outside customers and clientele.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrate a sense of urgency and timeliness.

Skills :

• Willingness to be flexible, work multiple facility locations.
• Ability to handle challenging and at times, emotionally charged situations.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Physical Demands :

• Standing and walking for long periods of time (95 to 100% of the time)
• Lifting and moving parking equipment
• Sweeping and changing signage when needed.
• No sitting is allowed unless on break and off property.

Requirements :

• Valid Driver’s License (2 years minimum)
• High school diploma or GED Preferred
• Strong Customer service experience preferred
• Parking and / or hospitality industry experience is preferred but not required.
30+ days ago