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The Opportunity
Description
We're looking for a Spanish Bilingual Customer Service Representative , working in Healthcare Systems and Services industry in Dallas, Texas, United States .
We are hiring aggressively, and have recruiters on standby to interview you anytime between 9 : 00 am to 6 : 00 pm Eastern Standard Time (though we are hiring in more than just eastern time zones!) Monday through Friday.
So hurry up and apply today!
In this permanent work-at-home role, you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients' members or customers.
We offer medical, dental, vision, and 401K benefits as well as earned PTO. Salary is up to $13 / hr in training, and $14.50 / hr in production.
Responsibilities :
- Perform PCP Change / Provider Lookup.
- Look up Medical Benefits such as benefit maximums, copay / coinsurances, Prior Authorization pre-requisite, and coverage.
- Review of Ancillary Benefits such as Dental, Vision, Over the Counter, etc.
- Process claims inquiries, Member may receive a bill for a service (ex : MRI procedure).
- Answer enrollment / disenrollment inquiries.
- Answer Grievances / Complaints.
- Perform billing such as making payments, transaction history, premium inquiries, etc.
- Manage LEP inquires and disputes.
- Assist in material request such as ID cards, Large / Brail print materials, and Catalogs.
- Provide self-help options such as member portal.
- Provide local locations to pharmacies, OTC and Specialist.
Our Client
Our client is a top-rated and growing global outsourcer. Specializing in customer experience, product support, and automation.
In offices and homes (#work-at-home) around the world.
Huh!?! Well, you'll get this! They have a 4+ Glassdoor rating. And 91% of employees recommend them to friends. Check out this opportunity.
You will find a big family. And an award-winning culture.
Be recognized for your work. Championed for your achievement. Be rewarded through recognition programs, performance awards, and celebrations.
Be ensured of an encouraging work environment. Be assured of opportunities for growth and advancement. You can do it!
Make things better. Develop great relationships. Have the career you want. Where you want.
Experience Required for Your Success
- At least High School diploma or equivalent
- Minimum of 18 months Call center experience
- Healthcare background a plus
- Fluent in Spanish and English
- Minimum of 2 years Computer Experience in work environment
- Ability to multi-task
- Strong written and oral communication skills
- Ability to display empathy and care
- Dedicated area to work from in your home
- Internet speed requirement of 50 Mb / s for download speeds and 10 Mb / s for upload speeds (Wireless access / WIFI is not permitted)
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?
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