Overview
Who we are looking for :
The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.
- Seeking a self-motivated professional with prior scheduling and management or supervisory experience
- An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
- A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships
- An experienced communicator and problem solver who is well-organized
What you will receive :
- Great company culture
- Competitive pay with daily pay options available
- Tuition reimbursement and campus partnerships
- Flexible work schedules close to home
- Retention and referral bonuses
- Benefits, Supplemental Plans, EAP, and 401K participation
- Career growth and development opportunities
External Job Description
What you will do :
Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.
Responsibilities include, but not limited to :
- Oversee quality care and overall client satisfaction
- Supervise and provide guidance to the Caregivers who provide direct care to the clients served
- Manage employee scheduling, identify problem situations, and implement proactive solutions
- Maintain strong and positive relationships with referral partners, payor sources, and clients
- Ensure proper documentation and record-keeping
- Conduct periodic home visits and safety checks
Qualifications
What you will need :
- Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
- Accountable, reliable, and ability to work independently with good judgement
- Valid driver’s license and auto insurance
- Effective verbal and written communication
- Excellent customer service skills
Customer Service Manager
Ensures Team Members deliver excellent customer service to donors and customers. Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requ...
Customer Service Manager
Ensures Team Members deliver excellent customer service to donors and customers. Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requ...
Customer Service Manager
Ensures Team Members deliver excellent customer service to donors and customers. Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requ...
Customer Service Manager
Ensures Team Members deliver excellent customer service to donors and customers. Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requ...
Customer Service Manager, Airport Customer Experience Administration
American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, hel...
Customer Service Manager
Ensures Team Members deliver excellent customer service to donors and customers. Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requ...
Customer Service - Self Storage Manager
Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. We assess customer storage needs and make suggestions, including selling packing and moving supplies. Our Property Managers get to work ...
Customer Service Manager
VIVAHR is currently seeking a talented individual to join our team as a Customer Service Manager. This role will work directly with the CEO to support growth of new customers and build success with current customers. We are looking for someone who shares a passion for helping businesses grow and att...
Customer Service Manager
Ensures Team Members deliver excellent customer service to donors and customers. Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requ...
Customer Service Manager
Ensures Team Members deliver excellent customer service to donors and customers. Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requ...