The goal of the Patient Navigator (PN) to navigate newly diagnosed patients at BNBMC and surrounding communities to receive timely, patient-centered care at BNBMC The PN will engage patients, creating a trusting relationship, navigate patients appointments and closely communicate with a patients entire care team based on clearly outlined goals and identified patient needs.
REQUIRED LEADERSHIP COMPETENCIES
Communication : Strong written and verbal skills are demonstrated in reports, correspondence and presentations. Ensures staff are kept informed of Medical Center and departmental priorities.
Communicates vision statement and goals and demonstrates commitment toward their achievement.
- Professional Development : Participates in conferences, workshops, and other professional development activities to maintain licensure and / or remain professionally current with advances in field of expertise.
- Staff Development : Ensures staff receive mandated in servicing in Safety, Quality Assurance, Risk Management, Customer Service, Infection Control and any other in-service that may apply.
- Problem Solving : Recommendations and decision making reflect strong analytical skills and focus on quality, cost containment, and impact of change on other departments.
- Customer Service Management : Incorporates the Medical Center's Customer Service goals in developing and / or revising departmental policies and systems.
Continually reviews the service delivery process to exceed customer expectations. Is perceived as.
Responsibilities :
- Contact patients over the phone to assist in setting up appointments and provide reminder phone calls prior to every appointment.
- Works with patients, providers and BNBMC care team to set goals for patients care.
- Provide navigation for patients by addressing any concerns and scheduling complications that would prevent them from cancelling appointments.
- Address any relevant insurance concerns or issues by connecting patients with appropriate resources and team members.
- Provide culturally sensitive services to patients from different cultures.
- Maintain regular communication with the patient’s providers.
- Refer to internal case management services when other issues are identified.
- Document every intervention into the appropriate medical records.
- Be involved in evaluation and research activities in the program as needed.
- Considers social determinants in health in all patient navigation endeavors
Qualifications :
- BS in Psychology / Social Work or related field required
- 2-3 years pf experience working in a community or health settings preferred
- Demonstrated commitment to impacting the care of patients
- Knowledge of complex patient issues preferred
- Outreach methods and strategies experience required
- Support, advocate and coordinate care for clients
- Excellent written and communication skills
- Detail oriented with the ability to multi-task
- Strong time management, organizational and planning skills
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