In Room Dining Order Taker
You represent Fairmont Century Plaza with enthusiasm and pride providing exceptional service and attention for each guest you encounter.
You are energetic and confident and will encourage your teammates to achieve and be positive. You are entrusted with the responsibility of ensuring the best possible experience for your guests at all times.
You receive food and beverage orders from our guests in a timely friendly enthusiastic and professional manner. You uphold the values and mission statement of the Company while performing positional responsibilities and adhering to operational standards.
What you will be doing :
- Consistently offer professional friendly and engaging service
- To provide the highest quality service to all guests at all times by instilling the company philosophy.
- Answer questions on menu selections and check with kitchen staff when necessary
- Answer guest questions or concerns
- Place and log call back for IRD order
- Notify guests and management of delays in service and delivery
- Communicate additional meal requirements allergies dietary needs and special requests to the kitchen. Servers and server assistant
- Maintain a clean work area throughout the day
- Record transaction in POS at the time of order
- Complete any necessary opening and closing paperwork and sidework duties required
- Process all payment methods
- Develop and maintain a positive working relationship with others and support the team to reach common goals
- Speak with others using clear and professional language and answer the phones using appropriate etiquette in accordance with company standards
- Coordinates the pickup and removal of all dirty trays
- Assist with Refreshment Center inventory
- Coordinates amenity deliveries
- Performs other related duties as assigned
Qualifications :
Your experience and skills include :
- One (1) year or more of food & beverage In Room Dining order taking experience preferably in a luxury hotel or fine dining setting
- Organized and detailoriented
- Possess a proven track record for guest satisfaction
- Possess a strong sense of urgency
- Displays a pleasant and cheerful disposition
- Maintain a high level of integrity
- Displays a confidant and professional appearance at all times and always meets company grooming standards
- Demonstrates strong attention to detail and ability to meet deadlines
- Adapts in difficult situations problem solves and makes decisions when necessary
- Shows eagerness and capacity to learn
- Able to work flexible hours weekends and holidays
Remote Work : Employment Type :
Employment Type : Fulltime
Fulltime
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