Bilingual Support Specialist

A company is looking for a Support Specialist I Bilingual.

Key Responsibilities

Receive inbound calls to resolve customer questions or concerns and identify opportunities for account renewals

Make outbound calls to retain customers and offer energy plans

Accurately document customer interactions and maintain high levels of confidentiality

Required Qualifications

Minimum of 6 months experience in a customer-facing environment; call center experience preferred

Bilingual in English and Spanish is required

High School diploma or GED required

Proficient in Windows-based computer programs with strong navigation skills

Ability to type 35+ WPM and work in a fast-paced, team-oriented environment