Job Description
Job Description
Description :
Provide service and customer support during field visits related to warranty and product installation.
Job Responsibilities / Key Accountabilities
- Lead all activities related to field service work.
- Maintain compliance with all applicable state and federal laws within OSHA, EPA, and labor laws.
- Follow all rules established by the site.
- Coordinate activities with customers and their contractors while on site.
- Perform supervisory activities with site installations.
- Document and record all field service activities.
- Perform activities to install or repair electrical, mechanical, paint, or fabricated systems.
- Use hand tools, powered tools, work at heights, use personal lifts, etc.
- Be the point of contact with customer with new or ongoing issues.
- Maintain service vehicle.
- Manage on-site employee performance, resolve concerns, and communicate clearly with Field Service Manager.
- Train employees in new responsibilities and assist in production-related duties when needed or when not traveling.
- Interface with other shop supervisors, staff, production management, production supporting design engineers and management.
- Follow all established quality guidelines.
- Maintain a clean and orderly work area.
- Perform manufacturing and maintenance duties between field service trips.
- Perform additional duties as requested.
Additional Requirements
Licenses / Certifications : YES
- If yes, please list all requirements :
- Complete and maintain the 30-hour OSHA certification.
- Valid driver’s license.
- Passport
Requirements :
- Minimum 5 years of experience in manufacturing.
- Electrical experience is preferred.
- Excellent communication skills ability to communicate effectively with all levels of employees, vendors, other departments, and customers.
- Desire to build strong team, coach and develop employees.
- Strong computer skills including use of Excel, Word, PowerPoint, and job cost / inventory control software systems.
- Ability to read, understand and interpret structural and electrical drawings.
- Strong knowledge of heavy steel fabrication, welding, sheet metal and industrial painting, electrical processes, rigging, and transportation.
- Proficiency in current processes used within the production environment.
- Willingness to develop skill sets to understand all aspects of manufacturing.
- Ability to support manufacturing on-site in Tea, SD during non-travel time.
Educational Requirements / Degree(s)
High school education preferred.
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