Business Analyst-IT ( Jr. Project Manager / Project Administration )

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers.

As a(n) position title within PNC's name of division organization, you will be based in city / state location of position .

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers.

As a Business Analyst - IT within PNC's Security organization, you will be based in Pittsburgh, PA.

Major Job Duties and Responsibilities :

• Identify and analyze business problems and defines the scope of activities required to address the issues, including requirement definition, process review, impact assessment and operational streamlining where appropriate.
• Involved in all aspects of projects, including documentation of project needs, analysis / research of needs and possible solutions, identifying technology and business solutions, gathering, documenting and updating business requirements;

reviewing workflow process mapping; developing business testing strategies and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations.

• Manages project documentation (implementation plan, issues log, process maps, etc.) and documents process flows and gaps.
• Assess, research, analyze and document sponsor / stakeholder needs.
• Supports the Project Manager in planning, executing, controlling and closing phases. Develop and maintain strong relationship with business partners and internal / external team members.

Identify issues and escalates / manages resolution as required. Coordinates and provides support to the business with the process implementation.

Perform other duties as assigned

The ideal candidate will have the following qualifications.

• Ability to quickly learn organizational structure, business strategies and processes.
• Knowledgeable on business process modeling, process mapping.
• Capable of writing clear and well-structured business requirements documents.
• Contributes to the development of detailed level process maps to facilitate requirements gathering, gap analysis and for training use.
• Ability to resolve minor conflicts / issues using different tactics for prior to escalation.
• Work with team members to understand the needs of the project.
• Strong verbal and written communication skills. Strong facilitation and presentation skills.
• Proficient in MS Suite, particularly, Excel and PowerPoint.
• Project management mindset who can also be highly analytical.
• Knowledge of or experience with Tableau is preferred.
• Pursuing their PMP certification who can likely provide points towards accreditation.

Job Description

• Analyzes information technology (IT) requirements in business processes, through requirements elicitation, solutions identification, risk analysis and collaboration across (IT) teams.
• Develops documents for IT applications, system specifications and test plans, according to existing standards and methodologies.
• Elicits the requirements needed to carry out business processes including interviews, intelligence analysis and survey assessments.
• Translates business needs, processes and procedures into a workable system, and articulates on specific software requirements by communicating about these requirements with technology experts and business stakeholders.
• Works closely with business architects and other technology staff to deliver project results while implementing risk analysis and meeting required deliverables.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be :

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Analytical Thinking Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.

Business Data Analysis Knowledge of the investigation, evaluation, interpretation, and classification of business data; the ability to collect, identify, analyze and interpret business data using various kinds of techniques to meet business needs and requirements.

Business Process Design Knowledge of business process design techniques that encourage a critical, fresh look at key processes and focus on optimizing organizational performance;

ability to apply this knowledge appropriately to diverse situations.

Information Capture Knowledge of the processes and the ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.

Modeling : Data, Process, Events, Objects Knowledge of and the ability to use tools and techniques for analyzing and documenting logical relationships among data, processes or events.

Process Management Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes.

Project Management Ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources, to achieve project objectives.

Requirements Analysis Knowledge of methods and techniques to elicit, analyze and record required business functionality and non-functionality requirements;

ability to analyze these requirements to ensure the success of a system or software development project.

Software Product Business Knowledge Knowledge of and experience with the business aspects and operation of a software product;

knowledge of the install base, current uses, future plans, and product vision.

Work Experience

Roles at this level typically require a university / college degree with < 1 year of professional experience and / or successful completion of a formal development program.

In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Disability Accommodations Statement :

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4 : Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday - Friday 9 : 00 AM to 5 : 00 PM ET.

Equal Employment Opportunity (EEO) :

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

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