Join Our Team : Entry Level Customer Service Assistant
Are you a problem-solver with excellent communication skills? Style Netbox is seeking a motivated Entry Level Customer Service Assistant to join our team in Philadelphia, PA.
In this role, you'll play a crucial part in ensuring client satisfaction and helping our team deliver outstanding service.
About the Role : As an Entry Level Customer Service Assistant, you will act as the first point of contact for customers, providing essential support and resolving inquiries.
You’ll assist in maintaining positive relationships with our clients and ensure their needs are addressed promptly and professionally.
Responsibilities :
- Respond to customer inquiries via phone, email, and live chat.
- Assist with order processing, tracking, and updating customers on delivery timelines.
- Troubleshoot and resolve basic product or service issues.
- Direct complex inquiries to the appropriate departments for resolution.
- Maintain accurate records of customer interactions and feedback.
- Support the customer service team in daily administrative tasks.
- Provide customers with information about our services, products, and promotions.
Qualifications :
- High school diploma or equivalent required; a degree in business, communications, or a related field is a plus.
- Strong verbal and written communication skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Customer-oriented with a positive and professional attitude.
- Basic proficiency in Microsoft Office and CRM software is preferred.
Benefits :
- Competitive hourly wage : $24 - $28 per hour.
- Monday to Friday 8-hour shifts for work-life balance.
- Dental insurance, flexible schedule, and employee assistance programs.
- Opportunities for growth and development within the company.
- Free parking and an engaging, collaborative work environment.
If you're ready to build your customer service career with Style Netbox, apply today and become part of a creative and dynamic team in Philadelphia, PA!
Location : Philadelphia, PA
Salary : $24 - $28 per hour
Schedule : Monday to Friday, 8-hour shifts
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