Wheelchair Lead - John F. Kennedy International Airport (JFK)

Job Details

Description

INTRODUCTION

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

WHY WORK FOR PRIMEFLIGHT?

• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression
• Enjoy a competitive pay scale

ABOUT US

We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry!

Job Description

Our Wheelchair Lead is a key role that involves overseeing the wheelchair assistance team and ensuring high-quality service for passengers with mobility challenges.

This position is responsible for training and guiding wheelchair attendants, managing schedules, and coordinating with the Wheelchair Dispatcher to ensure efficient operations.

You will also handle any escalated passenger concerns, ensuring a positive experience and resolving issues effectively. Additionally, this role requires regular communication with airport staff and management to maintain service standards and compliance with airport regulations.

WHAT IT’S LIKE TO WORK AS A WHEELCHAIR LEAD

• You like working as a team, toward a common goal
• Oversee the daily operations of the wheelchair assistance team
• Coordinate and assign tasks to wheelchair attendants based on flight schedules and passenger needs
• Train new attendants in proper wheelchair handling and safety procedures
• Ensure compliance with all airport regulations and ADA (Americans with Disabilities Act) guidelines
• Monitor the condition and availability of wheelchairs and related equipment
• Address and resolve any issues or conflicts that arise during operations
• Maintain effective communication with airline staff, airport authorities, and other service teams
• You have a great attention to detail
• You enjoy working with a team or individually to accomplish your tasks
• Like to build long term relationships with your customers
• Physical activity may include : Stand and walk for extended periods of timeAbility to lift 70 pounds or more and able to push a wheelchair with an adult in itBe able to hear and respond to the spoken voice and to audible alarms generated by terminal environmentClose vision (clear vision at 20 inches or less);
• Distance Vision (clear vision at 20 feet or more); Color Vision (ability to identify and distinguish colors); Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point);

Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships); Ability to Adjust Focus (ability to adjust the eye to bring an object into sharp focus)

Qualifications

• Minimum age of 18 years old
• Ability to read, write, speak, and understand the English language, to include documents
• Minimum of 1 year of experience in a wheelchair attendant or similar role
• Demonstrated leadership and team management skills
• Excellent communication and problem-solving abilities
• Comfortable working with computers, mobile devices, and tablets
• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)

Airlines are 24 / 7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays.

The successful PrimeFlight Aviation Services team member brings their A game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc.

without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state / province, and local laws.