Customer Service Representative

Our Company

Founded 45 years ago, Guardian Equipment is a worldwide leader in the manufacture of industrial safety equipment. Our products - emergency eyewash and shower equipment - are used to protect workers in the event of a chemical spill or accident.

We sell our products all over the world and are the largest player in our industry. We provide our customers with the highest quality products, the ability to develop customized solutions, responsive customer service, and competitive prices.

Proud To Call Chicago Home

We love Chicago and have always been here. Guardian Equipment's 80,000 square foot headquarters and manufacturing facility are located in a state-of-the-art, LEED-Gold certified building at North Branch and Division Streets in Chicago.

We have gated off-street parking, are close to I90 and have easy access to public transportation.

Why You Should Join Our Team

When we say that "our people are our biggest asset", we mean it. Whatever your career goals are, we believe in developing talent from within.

We create opportunities for dedicated employees to grow and advance. We promote from within and support continuing education, technical training and skills development.

We reward commitment, talent and the drive for excellence.

Role and Responsibilities

As the result of continued growth in our business, Guardian Equipment has an opening for Customer Service Representative.

Reporting to the Director of Sales, our Customer Representatives support all facets of our customer interactions. The position works closely with the sales team, manufacturing team, and sales reps to ensure that we exceed our customer's expectations for quality and service.

Specific responsibilities include :

• Field all incoming calls and emails.
• Answer questions and provide technical support.
• Generate price quotes and job bids when needed.
• Process incoming customer orders.
• Work closely with the shop floor to meet delivery requirements.
• Resolve any installation or after-sales issues.

Skills and Qualifications

Candidates should possess the following qualifications.

• Bachelor's degree in a business or technical field.
• Experience in a technical sales environment.
• Proficient in MS Office.
• Strong verbal and written communication skills.
• Proven track record of success in school and work environments.
• Ability to prioritize multiple tasks and put the customer first.

Compensation

We offer an excellent salary and benefits package, including :

• Competitive salary, depending on educational background, skills and experience level.
• Blue Cross / Blue Shield health insurance plans - HMO and PPO options
• Health Savings Account
• BCBS PPO Dental
• BCBS Vision
• Life insurance and short and long-term disability, benefits.
• Combined profit-sharing and 401(k) plan with company match.
• Two (2) weeks paid vacation,
• Ten (10) paid holidays and
• Five (5) paid sick days per year.

Guardian Equipment Inc. is an equal opportunity employer, committed to developing and retaining a diverse work force and providing a safe and healthy work environment.