Description :
In this position, Service Center Representatives will be working remotely and will be receiving inbound calls from various medical professionals, including but not limited to :
- Medical Professionals (such as Doctors or Physicians)
- Health Organization Staff (such as Administrators or other staff)
- Health IT Staff or Third-Party Vendors
In general, the questions our Representatives receive can be as simple as asking for help to reset a password, to requesting guidance walking through program details, requirements, and how to successfully report their Medicare Quality Reporting data via the appropriate CMS program’s portal.
At the CCSQ Service Center our primary focus is the Customer Experience. We aim to serve the Medicare and healthcare communities as educators who provide world-class customer service.
While receiving phone calls is our primary source of contact, we also support the community via email, chat, and web portal as well.
Entry-level representatives will be trained to support customers via Phone and Email / Web Portal. While we support various programs within the Service Center, new representatives will be provided foundational knowledge to support just one of these programs and the systems involved.
Additional opportunities for cross-training into other lines of business would come at a later time.
Volume and call times vary between lines of business, with calls ranging anywhere from 13-15 minutes, to 30-45 minutes. Call times are ultimately dependent on the subject at hand and the time it takes to answer a customer’s questions.
Please note you will be speaking with medical professionals who are working toward meeting reporting requirements that may be overwhelming to them.
They may be understaffed, short on time, new to Medicare reporting and simply BUSY.
Medical,
dental & vision
Critical
Illness, Accident, and Hospital
401(k)
Retirement Plan Pre-tax and Roth post-tax contributions available
Life
Insurance (Voluntary Life & AD&D for the employee and dependents)
Short
and long-term disability
Health
Spending Account (HSA)
Transportation
benefits
Employee
Assistance Program
Time
Off / Leave (PTO, Vacation or Sick Leave)
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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