Implementation Consultant

Description

The Implementation Consultant is responsible for delivering high-quality knowledge transfer services to clients, allowing them to use standard Tyler interfaces efficiently and effectively to achieve daily operations.

The Consultant ensures that the transition to standard Tyler interfaces is completed according to predetermined timelines and establishes a positive baseline for the new relationship between the client site and Tyler Technologies.

Responsibilities

• Provide professional services such as consultation, interface readiness, and education to clients on Tyler interface products.
• Design and conduct knowledge transfer sessions on-site or through webinars.
• Educate users on interface functionality, maintenance, and troubleshooting.
• May recommend options for new approaches in client work processes as appropriate to ensure efficient interface solutions for the client’s needs.
• May identify and document business / technical requirement specifications for specific interface design / development, forms, reports, interfaces, processes, configuration, and other relevant changes.
• Keep current on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets, and weekly expense reports, and updating systems-related client activity.
• May assist QA staff with product testing or modification testing as required.
• Notify management and appropriate organization / department of issues or unplanned events that could impact the implementation’s effectiveness / schedule / budget.
• Create both client-facing and internal documentation, such as quick tips and how-to guides.
• Act as liaison between the client and the company’s technical staff, including conveying technical information so that non-technical individuals can understand.
• May participate in the annual User Conference. Facilitate user group discussion on assigned modules / topics.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree or comparable work experience.
• Typically, a minimum of one year experience as an Associate Implementation Consultant or equivalent industry experience.
• Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired.
• Exceptional presentation and knowledge transfer skills.
• Excellent interpersonal and communication skills.
• Familiarity and ease with computer systems and Microsoft Office products (SQL, IIS, Excel).
• Strong problem-solving and analytical skills.
• Ability to travel 25 - 50%
• Valid driver’s license.

2024 Training Class

• New Hire Training Dates : September 9, 2024 - November 7, 2024
• The Implementation Consultant’s average base pay is $66,000.00.
• Weeks 1 & 8 are in our Yarmouth, ME office (travel expenses covered). The remaining weeks of training will take place remotely.

Must be able to attend and successfully complete an 8-week mandatory new hire training class as an essential job function of the implementation consultant / software support specialist role.

You will be eligible to participate in the Annual Tyler Bonus & Implementation Consultant incentive plan. Payout of these incentives is contingent upon meeting your performance objectives and / or business results.

The Implementation Consultant incentive plan is an addition to your base pay, with the opportunity to earn up to $3,000 - $7,000 / year.