Local 222 are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with peoples.
Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods / tools
- Meet personal / customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt / respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
In addition to our truly #Ridiculous culture, you’ll enjoy benefits like :
- Outstanding Medical, Dental, Vision and Prescription plans
- 401k Match
- Pet Insurance
- In-house Wellness Coaches
- Tuition and Professional Development Reimbursement Plans
- Hundreds of Discounts with the Brands you Love and Use
Remote Customer Service Representative 50k-60k/Year - Work From Home
This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Handle incoming customer service calls. Accept customer calls and return customer. Work and learn from management teams to stay up to date on new products, services, and policie...
Remote Customer Service Rep (No Experience) - Earn $25/hr-$45/hr, Full-Time/Part-Time, Flexible hours
...
Customer Service Representative - TurboTax (Remote)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Customer Service Representative- Entry Level (Remote)
Join our team as a Customer Service Representative - Entry Level (Remote) and become an integral part of our vibrant and motivated community. Self-motivated and comfortable working independently in a remote setting. In this Remote Professional role, you'll play a crucial role in creating memorable t...
Remote Customer Service Representative - Intuit
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Data Entry Work From Home - Remote Work at Home Customer Service
This is a remote work from home position!. Provide exceptional customer service throughout the survey process. As a Survey Taker, you will play a crucial role in collecting important data and feedback from candidates and employees to improve our services. ...
Customer Service Advisor - remote
Qualifications: Minimum age requirement: 18 years old Authorization to work within the United States Strong communication skills with a customer-centric approach (a background in sales is a plus) Access to a smartphone with internet connectivity; laptop recommended but not mandatory While previous e...
Customer Service And Sales Representative
Showcase a strong work ethic, committing to delivering exceptional service. Job Benefits: • Embrace the freedom of 100% remote work. As a Company, we help provide benefits to US veterans while fulfilling our mission, "to protect every child and serve all working people. Job Description: As a S...
Customer Service Representative
A Customer Service Representative will provide administrative sales and customer care support to a Distributor Network of 15-20, as the single point of contact for the Dealers commercial queries, requests, issues, claims etc. Good Customer Service aptitude is essential for this position as well as t...
Customer Service Representative / Inside Sales
FASTSIGNS #172702 is hiring for a Customer Service Representative to join our team. A Successful FASTSIGNS Customer Service Representative Will:. Ideal Qualifications for FASTSIGNS Customer Service Representative:. Work with customers in numerous ways such as email, telephone, in-person and at their...