West Tennessee Coordinator/Associate Program manager

Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world.

It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation.

We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated.

It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday.

Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization :

Vanderbilt Kennedy Center

Job Summary : JOB SUMMARY

JOB SUMMARY

The West Tennessee Coordinator for Disability Pathfinder will share responsibilities in assisting individuals needing information about community resources and disability-related services as well as support outreach efforts.

100% Remote - must reside in West TN

Job Responsibilities :

Provide information and assistance to individuals seeking resources via phone, email, and website chat :

Assess, clarify, and determine the needs of each individual seeking information.

Based on needs identified, provide individual with community resources, agency services, and disability information needed.

Inform individuals of tips for navigating resources application processes, waiting lists, qualifications, etc.

Problem solve and think creatively as resources are limited.

Document each case or query in RedCap survey form.

Follow-up with individuals needing additional resource information.

Assist with the development, updating, and maintenance of information on Pathfinder’s website :

Identify and provide changes needed to correct information on the website.

Assist with researching and contributing new providers, resources, and events to add to website.

Assist Pathfinder Website Coordinator with website listings management.

Community Engagement & Training

Participate in selective community meetings to network and identify clients and / or services.

Provide training presentations at various local, regional and statewide meetings / conferences.

Represent Pathfinder at resource fairs and other events to share information, disseminate materials, network, and answer questions.

Contribute relevant information to Pathfinder’s social media network, e-newsletter, and website.

Work collaboratively with Pathfinder staff and other Vanderbilt Kennedy Center programs

Requirements :

Degree in Social Work, Counseling or other related degree preferred and experience working with consumers and family members who have disabilities.

Need to have a working knowledge of community resources and disability services available in Tennessee for children and adults with disabilities as well as knowledge of government systems.

Applicant must have technical computer skills and organizational skills. Must possess excellent written and oral communication skills, ability to problem-solve;

multi-task; and work independently. Proficiency in Word, Excel, Power Point, Teams, and Outlook required.

TECHNICAL CAPABILITIES

• Quality Management (Novice) : Developing a systematic process of checking to see whether a process or service is meeting specific requirements.
• Networking (Novice) : Build relationships through industry contacts, professional organizations and individuals.
• Peer Leadership (Novice) : The ability to show leadership and influence people of equal rank in an effort to accomplish team goals.
• Financial Processes (Novice) : Ability to monitor costs, expenses and revenue as well as the ability to manage those costs and expenses in relation to budgeted amounts.
• Process Improvement (Novice) : Identifies, analyzes and improves upon existing business processes for optimization and to meet standards of quality.
• Program Management (Novice) : Planning, organizing, and managing resources to bring about the successful completion of specific program goals and objectives.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities :

Organizational Impact : Delivers job responsibilities that impact own job area / team with some guidance. Problem Solving / Complexity of work : Uses existing procedures, research and analysis to solve standard job related problems that may require some judgement.

Breadth of Knowledge : Requires subject matter knowledge within a professional area to meet job requirements. Team Interaction : Individually contributes to project / work teams.

Core Capabilities :

Supporting Colleagues : - Develops Self and Others : Continuously improves own skills by identifying development opportunities.

• Builds and Maintains Relationships : Seeks to understand colleagues priorities, working styles and develops relationships across areas.
• Communicates Effectively : Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services : - Serves Others with Compassion : Invests time to understand the problems, needs of others and how to provide excellent service.
• Solves Complex Problems : Seeks to understand issues, solves routine problems, and raises proper concerns to supervisors in a timely manner.
• Offers Meaningful Advice and Support : Listens carefully to understand the issues and provides accurate information and support.

Ensuring High Quality : - Performs Excellent Work : Checks work quality before delivery and asks relevant questions to meet quality standards.

• Ensures Continuous Improvement : Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.
• Fulfills Safety and Regulatory Requirements : Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.

Managing Resources Effectively : - Demonstrates Accountability : Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work / service.

• Stewards Organizational Resources : Displays understanding of how personal actions will impact departmental resources.
• Makes Data Driven Decisions : Uses accurate information and good decision making to consistently achieve results on time and without error.

Fostering Innovation : - Generates New Ideas : Willingly proposes / accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.

• Applies Technology : Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
• Adapts to Change : Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Position Qualifications :

Responsibilities : Certifications :

Certifications : Work Experience :

Work Experience :

Relevant Work Experience

Experience Level : Less than 1 year

Less than 1 year

Education : Bachelor's

Bachelor's

Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action.

EOE / AA / Women / Minority / Vets / Disabled