job summary : Responsibilities :
Responsibilities :
- Approve the resolution of client and patient service by authorizing activities such as investigation, corrective action, root cause analyst and effectiveness review.
- Function as escalation point for clients and patients.
- Approve the referral of unresolved customer grievances to designated departments for further investigation.
- Review, monitor and audit records of operations interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Obtain and examine all relevant information to assess validity of complaints and to determine probable causes.
- Escalates unresolved issues promptly to the correct person(s).
- Report on high-risk cases to executive level management.
- Expert ability to work independently and manage your time.
Skills : Accountant , Project Analysis, Advanced Excel Experience : Experienced10 year(s)
responsibilities :
- Approve the resolution of client and patient service by authorizing activities such as investigation, corrective action, root cause analyst and effectiveness review.
- Function as escalation point for clients and patients.
- Approve the referral of unresolved customer grievances to designated departments for further investigation.
- Review, monitor and audit records of operations interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Obtain and examine all relevant information to assess validity of complaints and to determine probable causes.
- Escalates unresolved issues promptly to the correct person(s).
- Report on high-risk cases to executive level management.
- Expert ability to work independently and manage your time.
qualifications : Experience
Experience
- Experienced
- 10 years
Education
- High School skills :
- Accountant
- Accountant
- Project Analysis
- Advanced Excel
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