Site Manager

Job Description

Job Description

Description

Who You’ll Work For?

The Reimagined Parking family of nationally recognized brands Impark, Lanier, Republic Parking, AmeriPark, and ParkOne is the world's leading tech-powered, people-driven parking solutions provider.

Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.

What You’ll Do

The Site Manager is responsible for all operational functions, staff supervision, client satisfaction, tenant communications and satisfaction, daily reporting to property management and Impark / Reimagined Parking, site administration, auditing, loss prevention, facility appearance, equipment performance and reporting of any required maintenance issues.

Key Responsibilities

1. Client Contact : Liaise with property managers and respond to all requests and concerns in a timely manner.

2. Ensure Client satisfaction : Respond and handle client requests and resolve all issues in a timely fashion both verbally and / or in writing.

Tenant communications on parking related matters and attend tenant meeting requests when applicable.

3. Review of daily reporting to ensure accuracy. Ensure timely delivery for all required daily, weekly and month-end reports on lot performance.

4. Tenant account management : Reconciling, auditing and updating of all parking accounts, this includes device issuance & replacement and account set up Reimagined Parking Confidential Overseeing the sale of month parking permits and ensure adherence to Monthly Parking Revenue Policy and Procedure.

5. Card access auditing to ensure operations is properly locking out unpaid accounts, including following up on unreturned access cards, and decals not on file.

Initiating and following up on customer requests and issues while maintaining a business relationship with each sites landlord and / or Property Manager

6. Investigating and reporting any discrepancies between parkade access system and MPS Core. Lease tracking and reporting.

Communication with property management and Impark on any discrepancies and actions required to correct.

7. Office administration including ordering of supplies as required and any correspondence for the Account manager.

8. Staff Training and Succession Planning : includes education, hiring, discipline, termination, training, and scheduling.

9. Staff Scheduling : Responsible for producing and maintaining updated monthly schedules within UKG ad Dimensions. Ensure all staff information is correct within UKG.

10. Loss Prevention : Responsible for following up on daily reports and ensuring compliance with property management and Impark audit standards.

11. Regular review of lots physical condition including landscaping, signage, surface and lighting etc. provide general equipment maintenance and troubleshooting.

Engage operations department for all larger items if unable to troubleshoot or requiring additional resources. Make recommendations to property managers as required.

12. Ensure the timely and accurate information flow between Account Manager and Impark operations team.

13. Remediation : Responsible for eliminating factors causing deficiencies in lot performance.

14. Rate Strategies : Review rates and make recommendations on ways to incentivize the parking operation and growing of parking revenues.

15. Review of lots performances based on Revenue Analysis, and Profit & Lost Reports. Ensure the financial performance of lot(s) reflect company goals and objectives

16. Promote : Responsible for performance reviews and appraisals of staff as required by Impark policy. Reimagined Parking Confidential

17. Safety : Responsible for locations safe operation in adherence to property management and Impark standards. Tracking and managing of incident report / damage claims as well as corresponding with customers regarding safety and liability.

18. Retaining our existing customer and / or clients.

Skills, Knowledge and Expertise

• Excellent written and oral communication skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• At least 18 years of age
• Experience in account management and revenue collection
• Previous supervisory experience
• Valid drivers license
• Availability to work on the weekends and evenings

Benefits

• Comprehensive Medical, Dental, and Vision Plans.
• Life and Disability Insurance
• 401K Plan with Generous Employer Match and Immediate Vesting
• Generous Paid Time Off (PTO)
11 days ago