At the Hiley Automotive Group, we know to be best-in-class in the industry and to succeed that we need the best people.
That's why we are committed to hiring top talent who can help us to curate exceptional experiences for our customers.
We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement.
Benefits
- Medical and Dental
- Paid Time Off
- Competitive Pay and Bonus Structure
- Life Insurance
- Professional Development
- Holiday Pay
- 401(k) available at most locations
- Merit increase after 90 day probationary period, upon passing your evaluation
Responsibilities
- Answer customer calls and establish follows-up with service appointments.
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
- Provide customers with initial product information and direct them to the appropriate dealership resources.
- Follow up with missed appointments
- Participate in team and process development sessions keeping positive relationships with teammates, sales teams and dealership management.
- Utilize BDC tracking system daily.
Qualifications
- Bi-lingual English / Spanish
- At least one previous role based in customer service experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills, including Word, Excel and Outlook (and preferably dual-screen experience)
- Able to work any days / hours the BDC is open
- Automotive knowledge a plus
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Bi-Lingual English/Spanish Customer Service Representative for Busy Multi-Dealership BDC
We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement. Provide customers with initial product information and direct them to the appropriate dealership resources. T...
Customer Service / Sales Representative-Remote (Bilingual: Spanish / English)
Remote (Bilingual: Spanish / English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. Customer Service / Sales Representative. This position provides customer service support and resolution of routine problems and questions regarding client's product...
Customer Service Representative - WFH (Receive $300 bonus for 5 days of training)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Now Hiring - Bilingual Customer Service Representative Spanish
Fabio Fernandez - State Farm Agency, located in Lewisville, TX is currently looking for a talented, caring, professional to join our team as a Bilingual (Spanish/English) Customer Service Representative. If you have a talent for customer care and understand the needs and motivations of people, we wa...
Customer Service Representative - TurboTax (WFH) Receive $300 bonus for 5 days of training
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Customer Service Representative - State Farm Agent Team Member
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, ...
Customer Service Representative - Remote
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...
English/Spanish Interpreter
We are currently looking for skilled Spanish Bilingual Interpreters that are available to work from home and interpret high volume inbound calls. Help translate Spanish/English conversations for a wide range of industries including Healthcare, Government, Insurance Financial, Travel & Hospitality an...
Now Hiring - Customer Service Representative
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, ...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Assists in maintaining a clean, well-stocked store for customers during their shopping experience. Key priorities include greeting customers, assisting them with selection o...