Senior Technical Writer Job at Contiem in CaryMediabistro • Cary, NC, United States

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Senior Technical Writer Job at Contiem in Cary

Mediabistro • Cary, NC, United States

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Overview

Contiem, Inc. is a global Component Content Management System (CCMS) and expertise partner. We specialize in creating, managing, and delivering high-value content – technical documentation, eLearning, online help, visualizations, training materials, etc. Contiem headquarters is located in Annapolis, MD, with several other US locations and international locations in Sutton, UK, Chennai, India, and Sydney, Australia. Our global team supports clients in 40 countries and serves industries including Publishing, Consumer Products, Healthcare, Technology, and Financial Services.

Position : Senior Technical Writer. This role involves creating documentation and processes for multiple verticals, working on multiple kinds of projects, and continuous learning. The ideal candidate has 10+ years of experience as a Technical Writer.

Essential Duties & Responsibilities

Take a big-picture view of large amounts of content, determine the content information model, and simplify the authoring process for this content.
Interface with clients and gather information by using existing resources, researching, contacting Subject Matter Experts (SMEs), and utilizing software applications to obtain information and screenshots.
Develop client documentation for a variety of products and industries.
Ensure documents are accurate and follow clearly defined standards.
Coordinate with SMEs, Project Managers, and the writing team to ensure the right information is delivered to the right audience and that documentation meets standards.
Be detail-oriented and apply best practices of technical writing.

Required Experience

U.S. citizenship.

Bachelor’s degree in technical writing, journalism, communications, or a related field.

10+ years of experience in technical writing, with technical writing as the primary job function.

Aptitude for understanding software and / or physical products.

Experience researching and gathering technical data from subject matter experts.

Excellent interpersonal and general business communication skills.

Ability to work independently and in a team-oriented, collaborative environment.

Proven self-starter experience in budgets, scope, and deadlines across multiple clients / projects.

In-depth knowledge of standards and best practices for writing software and / or product documentation.

Required Technical Tools / Skills

HTML

DITA / XML

Microsoft Word

Preferred Skills & Technical Tools

MadCap Flare

InDesign

Oxygen XML Editor (or similar)

Visual Studio Code, Notepad++ (or similar)

Benefits

3 weeks of PTO, 8 paid holidays, 5 additional days for life events such as adoption, childbirth, and marriage.

Free medical, dental, vision, life insurance and disability coverage.

401(k) with 100% match of up to 2% of contributions and immediate vesting.

Tuition & Professional Membership Reimbursement.

Employee referral bonus.

Equal Opportunity Employer : We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Note : This job description does not cover every activity, duty, or responsibility that may be required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

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Senior Technical Writer • Cary, NC, United States