Senior Customer Design Engineer

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next.

Powered by the nation’s largest Gig-speed broadband network and backed by 24 / 7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market.

Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Senior Customer Design Engineer works with customers post-sales to package and document their solutions for implementation.

This includes customer discovery sessions, solution validation, documentation, building implementation templates, site configuration MOPs, cut-sheets for Comcast Business' activation team, and being the customer-facing subject matter expert on Comcast Business' products and services.

Job Description

Core Responsibilities

• Supports the post-sale customer handoff to the design team for network solutions.
• Works with customers and sales engineers to build out customer-design deliverables for the Operations organization.
• Partners with the activations team to utilize design deliverables to ensure success in our activations.
• Assists in developing and delivering cross-training sessions for the activation team
• Supports regular training sessions between customer design and network activation teams on advanced networking and troubleshooting.
• Collaborates with project managers to schedule activations in concert with client timelines and available resources.
• Engaged and aware of business changes, and customer needs to remain agile in problem-solving and innovation of business solutions.
• Oversee and recommend changes in operational strategies, policies, and procedures to improve efficiency.
• Serves as subject matter expert on one or more business solutions for products that enable customers to stream, track, and monetize their content online.
• Performs needs analyses for the Company and its customers. Develops and documents strategic, cost-effective business and technical solutions.
• Translates complex technical design requirements into information that customers can understand and respond to.
• Architects solutions during presales process based on the ability to translate business requirements directly from customers.
• Provides timely, technical support and problem resolution for field service questions.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Additional Knowledge :

• Advanced knowledge of routing and switching
• Advanced knowledge of Next-Generation Firewall concepts and best practices
• Advanced knowledge of SD-WAN technology
• Fortinet product experience preferred

Employees at all levels are expected to :

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer :

This information has been designed to indicate the general nature and level of work performed by employees in this role.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.

That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years