Regional Service Manager - Chicago, IL

Do you wantto join us in helping to fight the world’s most threatening diseases andenabling access to care for more people around the world?

At SiemensHealthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

At SiemensHealthineers, We offer you a flexible and dynamic environment withopportunities to go beyond your comfort zone in order to grow personally andprofessionally.

Sound interesting? Then come and join our global team as Regional Service Manager.

Our globalteam : We are a team of more than 68,000 highly dedicatedemployees across more than 70 countries passionately pushing the boundaries ofwhat’s possible in healthcare to help improve people’s lives around the world.

As a leader in the industry, we aspire to create better outcomes and experiencesfor patients no matter where they live or what health issues they are facing.

Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guidedtherapy and innovative cancer care, is crucial for clinical decision-making andtreatment pathways.

Our culture : We are partof an incredible community of scientists, clinicians, developers, researchers,professionals, and skilled specialists pushing the boundaries of what’spossible, to improve people’s lives around the world.

We embrace a culture of inclusivity in whichthe power and potential of every individual can be unleashed. We spark ideasthat lead to positive impact and continued success.

Check our Careers Site at https : / / www.siemens-healthineers.com / en-us / careers

Service Area Chicago,IL

This is a role well suited to anambitious professional, looking for the next step in their career. As a RegionalService Manager, you will be responsible for :

Managing thehealthcare Field Service business by directing, coordinating, and leading theorganization and its activities to meet customer service expectations andfinancial metrics.

The Regional Service Manager reports to the Service MarketVice President of Siemens Healthineers.

Responsibilities

• Work tomaximize customer loyalty and satisfaction
• Communicatethe value proposition of Siemens service to customers
• Obtainingservice financial goals through revenue attainment and effective costcontainment.
• Ensurecompliance with FDA Good Manufacturing Practices
• Meet annualRSM goals and metrics as established
• Hire,develop, train and coach Customer Service Engineers (CSE’s)
• Prioritizecustomer and business objectives to provide clear direction to CSE’s
• Ensurecustomer satisfaction through timely follow up on all issues
• Key Customerand area Management
• Develop longterm value-based relationships with key accounts
• Provideadditional escalation support to resolve key account issues
• Developproactive account plans to prevent or predict issues
• Providecontinues communication across organization for key accounts

RequiredKnowledge / Skills, Education, and Experience

• BS / BA inrelated discipline, or advanced degree, where required, or equivalentcombination of education and experience.
• 8+ years ofsuccessful experience in a directly related field and successful demonstrationof Key Responsibilities and Knowledge as presented above.
• Excellentorganizational skills
• Superiorcommunication skills (written and oral) and ability to effectively communicatewith stakeholders at many levels within the organization
• Effectivelypresent information to co-workers and employee groups, including uppermanagement, customers at various levels and public representatives
• Ability toread, analyze and translate into action financial profit and loss statements.
• Professionallevel knowledge on using analytical databases and complex excel workbooks andassociated pivot tables.
• Ability toread, analyze and interpret common scientific and technical journals, financialreports, and legal documents
• Ability tothrive as a member of a collaborative, cross-functional team
• Competentknowledge of MS Office applications
• Must have avalid driver’s license and a clean driving record over the last three years.

PreferredKnowledge / Skills, Education, and Experience

• Experience inmanaging large, remote, employee-based territory
• Knowledge ofthe Diagnostic Imaging Instruments or equivalent Diagnostic Imaging industryexperience
• Ability toarticulate and explain value of Service Agreement offerings
• Workingknowledge of SAP or experience with equivalent enterprise service softwaresolution

At SiemensHealthineers, we value those who dedicate their energy and passion to a greatercause. Our people make us unique as an employer in the med-tech industry.

Whatunites and motivates our global team is the inspiration of our common purpose : To innovate for healthcare, building on ourremarkable legacy of pioneering ideas that translate into even betterhealthcare products and services.

We recognize that taking ownership of ourwork allows both us and the company to grow. We offer you a flexible anddynamic environment and the space to move beyond your comfort zone to grow bothpersonally and professionally.

If you wantto join us in transforming the way healthcare is delivered, visit our careersite at https : / / jobs.siemens-healthineers.com / careers

If you wishto find out more about the specific division before applying, please visit : https : / / usa.healthcare.siemens.com / about .

Beware of JobScams

Please bewareof potentially fraudulent job postings or suspicious recruiting activity by personsthat are currently posing as Siemens Healthineers recruiters / employees.

Thesescammers may attempt to collect your confidential personal or financialinformation. If you are concerned that an offer of employment with SiemensHealthineers might be a scam or that the recruiter is not legitimate, pleaseverify by searching for the posting on the Career site : https : / / jobs.

siemens-healthineers.com / careers

Successful candidatemust be able to work with controlled technology in accordance with US exportcontrol law. It is Siemens Healthineers’ policy to comply fully andcompletely with all United States export control laws and regulations,including those implemented by the Department of Commerce through the ExportAdministration Regulations (EAR), by the Department of State through theInternational Traffic in Arms Regulations (ITAR), and by the TreasuryDepartment through the Office of Foreign Assets Control (OFAC) sanctionsregulations.

As anequal-opportunity employer we are happy to consider applications fromindividuals with disabilities.

LI-SHI

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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