Guest Services Suites Coordinator | Part-Time | Greensboro Coliseum Complex

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.

Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Guest Services Suite Coordinator works under the general supervisor of the department director and manager. This position will assist with overseeing the Guest Experience and Suites teams, assist with scheduling, and training events team members.

This position will pay an hourly range of $15.00 - $16.00

For PT roles : Benefits : 401(k) savings plan and 401(k) matching.

This position will remain open until Nov 20, 2024

About the Venue

The Greensboro Coliseum Complex is a versatile multi-building facility that serves the community of Greensboro and its surrounding areas.

It hosts a wide array of events, such as athletic competitions, cultural arts showcases, concerts, theater performances, educational activities, fairs, exhibits, as well as public and private gatherings, including conventions, convocations, trade shows, and consumer shows.

It plays a crucial role as a hub of community activities and significantly contributes to the regional economy. The Complex is made up of nine venues, the largest being the renowned 22,000-seat Greensboro Coliseum, which has a storied history of hosting prestigious ACC and NCAA basketball championships, and a concert history featuring legendary artists like Paul McCartney, Garth Brooks, and Phish, as well as today’s biggest artists like Drake, Bad Bunny, and Taylor Swift.

The Complex also includes the 167,000-square foot Special Events Center, encompassing three exhibition halls, a 4,500-seat mini-arena, and eight meeting rooms.

Additionally, there's White Oak Amphitheatre, Piedmont Hall, the Novant Health Fieldhouse, Greensboro Aquatic Center, The Terrace, ACC Hall of Champions, and the 300-seat Odeon Theatre.

Responsibilities

• Actively monitor team member interactions with guest during events.
• Assit with coordinating department orientation and training events.
• Monitor and document team member attendance and administer appropriate disciplinary documentation.
• Conducts supply inventory at Guest Service locations and replenishes as needed.
• Assist with department’s pre-event briefing..
• Creates and distributes event summary info sheet with all relevant guest experience and event details.
• Assist Management with providing leadership and guidance to Guest & Premium Experience team members.
• Assist Guest Experience team, in resolving ticketing issues.
• Assist in serving as escalation point of contact for guest concerns.
• Ensures lost & found items turned in to Guest Services are logged and accurately submitted according to department procedure.
• Coordinates with Security leadership team exchange of unclaimed lost & found items post-event.
• Assist Guest Experience team with tracking of pre & post event ADA escorts.
• Proactively provides excellent customer service to external and internal guest.
• Ensure all guest facing areas are show ready prior to doors opening to public.
• Monitor team member rest / meal periods and that they are taken at designated times.
• Responds to guest questions and issues in a timely manner.
• Compiles and submits incident reports to appropriate work groups.
• Assists Management with pre-event planning.
• Assists Management with long term department success strategy.
• Assist Management with a team member engagement program.
• Always represents the company in a positive professional manner.
• Performs other duites as assigned.

Qualifications

• High School Diploma or GED. College degree strongly preferred.
• A minimum of three years of customer service work experience. Previous experience in a stadium, arena, convention center or hospitality industry experience highly desirable.
• Strong interpersonal and communication skills.
• Ability to multi-task, work in a fast-paced environment and perform under pressure.
• Ability to work independently and as part of a team.
• Able and willing to adapt to change in daily duties corresponding to each event’s needs.
• Able to stand or remain in a stationary position for prolonged periods of time.
• Excellent organizational skills and attention to detail.
• Possess positive attitude and strong ability to work well with co-workers and supervisors in a collaborative team environment.
• Proficient computer skills, including Microsoft Office applications.
• Possess high degree of discretion, integrity, professionalism, and accountability.
• Professional image and demeanor.
• Available to work nights, weekends, holidays, unusual working hours as required.
• Other duties and responsabilities as assigned.
30+ days ago