Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Business Analyst with strong experience in creating Visio diagrams and complex Excel spreadsheets and graphs in support of customer facing payments products.
Resource will work a hybrid schedule in Charlotte.
Required Skills & Experience
- Customer facing product knowledge : payments, ACH, Wires, Transfers, SWIFT
- 5+ years business analyst experience specifically focused on projects involving wire payments.
- Proactive, independent self-starter, who can work in collaboration with the product and cross functional teams and partners.
- Knowledge of JIRA / Confluence application for Agile development
- Background in documenting and refining user stories and process flows
- Excellent written and oral communication skills with the ability to clearly communicate ideas to diverse business and technical audiences.
- Proficiency with MS Office software products including MS Project, Power Point, Word, Excel, Visio, SharePoint
- Experience navigating heavily matrixed organizations, including multiple business lines.
- Strong wholesale treasury management background and experience or experience with international products and / or payment systems.
What You Will Be Doing
Responsible for coordinating product deliverables across cross-functional project teams (Product, Technology, Operations, and other key business partners) and managing product-related activities in a project life cycle (e.
g., initiation, Agile user story development, market readiness and delivery), with a strong focus on project management and business requirements development for customer-facing products and services.
- Interact with product leads and key global business partners to execute strategic plans and objectives.
- Coordinate across a broadly dispersed global team.
- Coordinate work specific to upcoming customer migration activities.
- Participate as Intake coordinator to support incoming issue / request tickets from lines of business. Categorize and report on ticket volumes based on issue type.
Assist in dispositioning and resolving tickets within established SLA.
- Prepare, execute, and maintain product project plan, coordinating with other stakeholders and partners as needed to align key project tasks dependencies.
- Track and report status of project tasks, deliverables, and milestones.
- Schedule and lead project meetings as needed, publishing agendas, notes and minutes.
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