Senior Knowledge Management & Learning Manager

Job Description

Position Description

EnCompass LLC is seeking a Senior Knowledge Management & Learning (KM&L) Manager to serve as a champion and catalyst to spur on a culture of learning and knowledge sharing.

The Senior KM & Learning Manager leads implementation of the KM strategy, architecture, and processes to ensure that KM is embedded into EnCompass work routines and that staff have ready access to the knowledge and information they need to engage effectively and efficiently in their work.

The Senior KM & Learning Manager is responsible for overseeing all knowledge management-related initiatives, including establishing guidelines around managing, capturing, sharing, and accessing knowledge assets.

They work closely with key stakeholders across the company to optimize the usage of the organization’s knowledge assets, maintain consistency, and align the KM strategy with the company’s business strategy and KM vision.

The Senior KM & Learning Manager works with Talent Management to provide training, onboarding, and coaching related to all KM matters.

The Senior KM & Learning Manager provides expert guidance to EnCompass management and staff teams to maximize knowledge capture and sharing, ensuring that best practices and latest technologies and methods are employed strategically and routinely.

They monitor and evaluate knowledge management activities, advise on new strategies, course-corrections, risks, and areas for improvement.

Ideal candidates thrive in a dynamic fast-paced environment and have a background in leading content and information architecture strategy across an organization.

They should excel in change management, leadership, effective communication, problem-solving, coaching, and teamwork skills.

They will be both strategic and detail oriented and able to quickly identify concepts and solutions.

For the foreseeable future, EnCompass is using a hybrid work model where most positions are remote with voluntary in-person attendance at the office.

The exceptions to this model include scenarios such as if the client requires the role to be in-person. For US-based positions : Must be legally authorized to work in the US for any employer without sponsorship .

Position Duties and Responsibilities

Essential functions :

KM Strategy :

• Build out and implement a newly written company-wide knowledge management strategy
• Design and implement a knowledge management framework, including developing processes and protocols for creating and storing information, making it accessible, controlling access, and capturing new knowledge
• Develop a change management roadmap toward more integrated internal systems that feature high adoption from all staff in coordination with staff and executive team
• Promote knowledge sharing through the organization's operational business processes and systems by, among others, implementing organizational learning processes and strengthening links between knowledge sharing and the information systems

KM Process and Systems :

• Work effectively across the organization with stakeholders to develop and support new and existing KM platforms, products, features, and services
• Ensure employees have access to important knowledge and information by setting up knowledge channels and ensuring that they remain open and functional
• Create guidelines, standards, and awareness for staff at all levels around KM expectations, roles, and responsibilities;

what information is captured; and processes for storing and sharing knowledge and information

Have primary oversight of Microsoft 365 functionality and The Compass (SharePoint-based internal site), leading efforts to maintain and continually improve a cohesive, user friendly company wide intranet in coordination with IT and other teams;

engage with other managers to ensure their Compass pages / content is updated no less than quarterly.

KM Capacity :

• Supervise KM staff as required
• Work with a variety of company leaders from all parts of the company to optimize KM strategy, including executive team, IT, internal learning specialists, project leaders, and operations teams
• Lead, coach, and develop a community of practice of individuals in each unit of the company who serve as KM champions within their unit and across the company
• Work with Talent Management team to develop and provide relevant onboarding, coaching, training, and support to new and existing staff to ensure all staff are well-versed in the KM resources available to them and are following EnCompass KM guidelines
• Coordinate regular knowledge exchanges on program, technical, and operational topics as required

Process Improvement :

• Monitor progress by leveraging analytics to assess the impact, engagement, functionality, and effectiveness of knowledge management strategy
• Identify ways to improve or transform the current knowledge management framework and processes and advise management accordingly
• Develop / tailor programs and solutions that meet specialized needs of a project / client

Other :

• Engage fully as a member of the EnCompass staff team, including participating in staff meetings and other EnCompass events, and providing administrative support to other team members as needed
• Other duties as assigned

Position Requirements

Qualifications

Academic Qualifications

Minimum of a Bachelor’s degree in business or social sciences and 10 years’ experience or an advanced degree and 8 years’ experience in related field

Experience and Skills

• Demonstrated extensive experience in developing, implementing, and supporting successful institutional knowledge management strategies and organizational learning practices, processes, and policies
• Significant experience with Microsoft O365
• Demonstrated success building a trusted advisory relationship with internal or external counterparts, including technical specialists, to assess needs, manage change processes, deliver high quality services, and solve problems
• Experience advancing work processes across diverse teams in a geographically distributed organization
• Ability to generate enthusiasm; convey a vision, and engage slow adopters or employees struggling with change
• Excellent organizational skills and attention to detail
• Excellent written and oral communication skills
• Problem-solving orientation and ability to manage dynamic workflows and priorities
• Strategic mindset, creating initiatives that support the overall direction of the business
• Understanding of / experience in federal contracting, international development, and / or project management; experience with USAID programs
• Ability to work and thrive in an affirmative, strengths-based environment and guide others in working in this type of environment
30+ days ago