Job Responsibilities :
Deployment / In-Scope Configuration Items
- Servers (Virtual & Physical)
- Storage & Backup Devices
- Server Appliances
- Hyper Converged Infrastructure (E.g. Nutanix, Cisco UCS)
- Tape Storage Units
- Power Distribution Units rated 3KVA and below
- SAN Fabric Switches
- Network Switches
- KVM Units
- WAN Optimization Devices
- Firewalls
- Access Points
- Routers
- Physical Cabling
- Cable Management
- Cables which connect the device to itself, a peripheral, or a power / network port Break-fix / Technical Tasks List
- Power Cycling
- Running Diagnostics Commands
- Conducting whole unit replacement
- Inserting / Removing Media
- Replacing Defective Components
- Assist with fault diagnosis and investigation
- Configuring Remote Access
- Basic Storage Array Configuration
- Replacing faulty cables
- Tape Management and Maintenance
- Rebooting routers, servers, storage devices or other equipment
Operations Tasks List
- Updating and Recording of activities in relevant IT Ticket Management System
- Coordinating and agreeing attendance time and date with key stakeholders
- Provide support either through phone, remote tools, or in person at onsite
- Perform installation as needed either through physical or network medium
- Coordinate actual activity date and timings including arrival and departure times.
- Carry all necessary tools, laptops etc. which might be needed to support issues in the infrastructure environment
- Labelling, Patching and Asset Tagging activities
- Following specific task instructions and provision necessary reporting as necessary.
Requirements
Job Requirements : Technical Skills
Technical Skills
- Good general understanding of IT principles such as Networks, Hardware and Domains
- Knowledge of Infrastructure (Data Center and Network) hardware architecture as to understand the procedure shared by L3 teams during troubleshooting,H&E support
- Knowledge of server / client operations in a domain environment including Active Directory
- Understanding of current and legacy hardware Infrastructure platforms
- Hands-on experience in installation and troubleshooting Infrastructure (DC & Network) equipment's, Rack and Stack of the equipment / cable
- Good Hands-on Experience in IMAC and Break-fix activities related to Infrastructure environment
- Ability to identify Excellent the right defective spares and replace them with provided good spares as instructed and by physical observations
- Knowledge of TCP / I P standards and networking
- Experience with Tape Management activities
- Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
- Familiarity with backup and recovery software and methodologies
Language skills needed
- English Soft Skills
- Exceptional customer facing skills
- Able to communicate clearly and effectively both with Client and the Customer
- Logical and analytical approach to work
- Accurate record keeping
- Able to work unsupervised
- Good timekeeper
- Intense focus on quality work
- Productive and Efficient Academic Background
- Bachelor of Engineering / Technology / Science or Equivalent Work Experience Overall Experience (in yrs.)
- 5 7 years (min
Benefits
Salary and Benefits as per market standard
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