Director-Digital Product Mangement, Product Development

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Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company’s success.

Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day.

And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Consumer New Product Development team is responsible for leading large, cross-functional teams to drive new products, benefits, and capabilities from ideation to market launch.

This role will have high visibility and broad exposure to many critical areas of the Global Consumer business.

Key Responsibilities :

• Lead the launch of capabilities, features, and products across lending and cards for the Consumer business to drive business results, improve customer experiences, and increase agility in product development
• Understand business objectives and customer needs, identify creative ways to leverage capabilities, and develop new solutions to meet those needs
• Lead concept development, feasibility assessment, and end-to-end customer experience design followed by development, testing, and launch
• Drive vision and development of new products, features, and capabilities based on in depth knowledge of customer, business, and technology.

Integrate customer research, usability studies and market analysis into actionable product requirements

• Ability to manage and negotiate across partners, such as Product, Technology, Marketing, Servicing, Risk, Legal, Compliance and more to define and pivot product needs
• Work closely with Technology as key partner interfacing back with business teams to oversee and ensure best-in-class delivery and customer outcomes
• Monitor product data and customer feedback post launch, and partner on continuous strategic growth strategy
• Lead project teams and direct reports

Required Skills / Qualifications :

• Self-starter with track record of excelling in a fast-paced environment and simultaneously driving multiple initiatives
• Track record of leading and developing talent to continuously learn and grow, passionate about people leadership
• A creative and innovative thinker and problem-solver who can manage effectively through ambiguity and evolving strategies, while maintaining strong customer focus
• Demonstrated ability to lead teams to drive results in a highly matrixed organization, capable of influencing and building internal alignment across lines of business and support groups
• Comfort with technology, and skilled at understanding business and customer needs and translating into tech requirements
• Ability to understand the details of complex processes with an orientation toward process improvement and innovation, and an ability to translate across teams with various technical capacities
• Excellent understanding of lending and card business drivers; ability to interpret financial information to identify opportunities and develop business strategies
• Excellent communication and presentation skills for complex and technical topics with ability to influence across leadership levels and domains
• Experience with product ownership in an agile or scaled agile delivery environment is a plus

Salary Range : $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
30+ days ago